Operations Manager at KPM Management Group LLC – Westfield, Indiana

Job Description

We’re looking for an experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

Oversee and coordinate daily hotel operations to ensure a seamless guest experienceDevelop and implement operational policies and procedures to enhance efficiency and service qualityCollaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflowsMonitor and analyze guest satisfaction surveys and reviews, implementing improvements as neededTrain, motivate, and lead a diverse team to deliver exceptional service and uphold brand standardsHandle guest concerns with professionalism and a commitment to resolution

Requirements and Skills

Proven experience in hotel operations management, with a track record of successful leadershipStrong analytical and problem-solving skillsExcellent communication and interpersonal abilitiesDemonstrated ability to drive revenue growth and optimize operational efficiencyLeadership and team management skills, fostering a positive and collaborative work environmentFlexibility to work irregular hours, weekends, and holidays as neededCommitment to delivering exceptional guest experiences and maintaining high standards of serviceSome F&B experience is required