System Administrator at MutualOne Bank – Framingham, Massachusetts

Position Description

Title: System Administrator

Department: Technology

Reports to: VP, Director of Information Technology

Supervises: None

Classification: Exempt

Date Prepared: April 17, 2026

Summary/Objective

The system administrator is responsible for maintaining, configuring, and operating computer systems and servers reliably. The administrator also installs hardware and software and participates in research and development, contributing to the organization's continuous growth and development. The system administrator also actively resolves problems and issues with computer and server systems to limit work disruptions within the company. The role requires an overall understanding of Business Continuity and Cybersecurity.

Essential Job Functions:

• Act as lead IT resource on projects
• Support the Bank’s VDI / iWorkstation infrastructure including complete testing of new firmware and operating system versions before deployment
• Act as escalation point for Help Desk and Senior Support Specialists on support tickets
• Responsible for responding to help desk tickets
• Researches, recommends, acquires and installs industry standard PC solutions
• Installation, configuration and testing of Bank’s remote laptops (Thin Clients)
• Testing new hardware peripherals.
• Provide support for Bank employees using remote equipment
• Responsible for Bank’s phone system, adding, changing, deleting numbers.
• Assist IT management with updates to Bank’s IT Policy, Information and Cyber Security Policy and Cybersecurity assessment tool.
• Works as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures

Skills & Experience:

• VMware experience is a plus
• Understanding knowledge of LAN/WAN networks and desktop technology
• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and the employees
• Ability to work both independently and with a team
• Strong Problem solving and documentation skills
• Ability to work in a fast-paced environment under time constraints when necessary
• Understanding knowledge of Vulnerability tools
• Hardware/software installation and maintenance experience
• Experience with or knowledge of programming languages and operating systems, current equipment and technologies, and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, and content delivery
• Experience in project management, application design and integration, and cloud computing
• Bachelor’s degree (or equivalent) in information technology or computer science
• Knowledge of Unix systems administration
• Professional certification