Ice Cream Scooper at Edisons Ice Cream LLC – Fort Collins, Colorado

Edison's Ice Cream places people at the heart of our operations, with a strong emphasis on providing exceptional service. We're dedicated to supporting our team members, infusing their roles with a sense of purpose and satisfaction, and actively cultivating a workplace that welcomes and values a wide array of ideas and perspectives. Our commitment is to create an inclusive, fair, and diverse work environment. We exist to craft and deliver positive, unforgettable experiences to all who cross our path through the joy of ice cream.

Key Responsibilities and Tasks

Customer Engagement and Service

• Greets and engages customers with a warm, friendly attitude, ensuring they feel welcomed throughout their visit.
• Provides samples and educates customers on our products in a friendly and approachable manner.
• Delivers exceptional customer service, assisting guests in choosing flavors, toppings, and addressing dietary needs.
• Promotes Edison’s mission by delivering positive, unforgettable experiences that reflect our values and brand.

Product Preparation and Handling

• Scoops and serves premium ice cream and related products, delivering each order with care and
• precision.
• Makes and stores waffle cones with attention to detail and consistency.
• Operations and Cleanliness
• Handles cash and card transactions accurately using our POS system.
• Maintains cleanliness and organization in the scoop shop, including front-of-house areas and the
• waffle cone station.
• Performs daily cleaning tasks to ensure a tidy and hygienic environment for both customers and staff.
• Assist with additional duties as assigned

Qualifications and Experience Needed to Be Successful

o 1+ years of hospitality, food service, or retail experience is preferred.

Skills & Expectations Needed to Be Successful

o Exceptional customer service skills with a friendly and attentive approach.

o Strong communication skills and a welcoming demeanor.

o Ability to thrive in a fast-paced, team-oriented environment.

o Availability for a minimum of four 5–6 hour shifts per week, including evenings and

weekends

o Reliable transportation to and from work.

o Adheres to all policies and procedures outlined in Edison Ice Cream’s Policy Handbook

and Culture Handbook.

o Communicates effectively and respectfully with coworkers, contributing to a supportive

team environment.

Supervisory Responsibilities

The position does not have any regular responsibility for overseeing or supervising the work of other

team members.

Supervisor/manager closely monitors work; detailed instructions and procedures are generally provided.

Independence of Action

Physical Requirements and Working Conditions

(The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions:

"occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and

"frequently" means 2/3 and more of working time.)

• • The work environment is the typical food and drink restaurant environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including customers ordering and conversing, team members collaborating in close quarters, background music, the sounds of equipment in use, and interruptions to assist guests or coworkers. Employees may spend brief periods (about 5% of their shift) in a walk-in freezer with temperatures as low as 0°F. The role also involves exposure to waffle cone-making fumes (15%), working with water (10%), and occasional outdoor duties while line hosting. Work behind the counter is in a semi-confined space requiring movement in close quarters with team members.
• • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to sit and frequently required use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is frequently required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The above statements reflect the principal functions of the occupation described. They shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.