Affiliate Support Specialist at Legacy Capital Services – Las Vegas, Nevada

Legacy Capital Services is proud to provide essential administrative support to a rapidly expanding national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome credit card debt, medical bills, auto loans, timeshares, and more. Consumer demand is at an all-time high. Unlike traditional debt relief options like settlement, collections, or bankruptcy, the consumer rights attorneys offer a unique and specialized service, disputing clients’ debts and helping them take control of their financial futures.

The Affiliate Support Specialist role provides operational and relationship support for the company’s growing network of affiliate partners. This position serves as a key point of coordination between affiliates and internal teams, ensuring smooth day-to-day operations, timely communication, and a high standard of partner service.

The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced environment. This role requires strong communication skills, technical proficiency with CRM and reporting tools, and the ability to anticipate partner needs before issues arise. Success in this role comes from maintaining strong relationships with affiliates while ensuring operational accuracy and efficiency.

Key Responsibilities:

Affiliate Partner Support

• Provide day-to-day operational support to affiliate partners and their teams.
• Serve as a consistent and reliable point of contact for affiliate inquiries, requests, and account concerns.
• Maintain frequent and proactive communication with affiliates to ensure alignment, responsiveness, and partner satisfaction.
• Deliver professional and solution-oriented service across communication channels including phone, email, chat, and messaging platforms.

Account Coordination & Operations

• Assist with onboarding new affiliate accounts, ensuring smooth integration and proper account setup.
• Monitor affiliate activity and address operational questions or issues in a timely manner.
• Support the overall affiliate experience by identifying potential issues early and coordinating solutions with internal teams.
• Maintain detailed documentation of affiliate interactions and account updates.

CRM & Data Management

• Utilize Salesforce and CRM systems to track affiliate communications, account activity, and operational updates.
• Maintain accurate records of affiliate interactions, requests, and case activity.
• Ensure CRM data integrity to support operational transparency and reporting accuracy.

Reporting & Performance Monitoring

• Use Excel and reporting tools to track affiliate performance, activity trends, and operational metrics.
• Assist in preparing reports for leadership and internal stakeholders related to affiliate engagement and performance.
• Identify trends or operational insights that may improve affiliate support processes.

Cross-Functional Collaboration

• Partner with internal teams including sales, operations, marketing, and production to ensure affiliate needs are addressed effectively.
• Communicate partner feedback and operational insights to improve internal processes and affiliate experience.

Proactive Problem Solving

• Anticipate operational challenges and proactively identify solutions before issues escalate.
• Recommend process improvements to enhance affiliate service delivery and operational efficiency.

Availability & Travel

• Maintain flexibility to support affiliate needs outside of standard business hours when necessary.
• Participate in occasional travel to support affiliate relationships, company initiatives, or partner events.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• At least one (1) year of experience in customer service, account support, affiliate management, or call center environments.
• Experience working with CRM systems (Salesforce preferred).
• Strong working knowledge of Microsoft Excel and basic reporting tools.
• Ability to multitask and prioritize work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish is a plus.

Core Competencies

• Customer Service Excellence
• Communication & Relationship Building
• Organizational & Time Management Skills
• Problem Solving & Critical Thinking
• Team Collaboration
• Attention to Detail
• Proactive Mindset

Perks of Joining our Team:

• Pay: $24/hour
• Comprehensive health coverage – medical, dental, and vision plans
• Health Savings Account
• Paid Time Off
• Life insurance
• Retirement savings program
• Opportunities for growth and advancement through internal promotion potential

We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.