E-Commerce Fulfillment Manager at Sloomoo Institute LLC – Atlanta, Georgia

About Sloomoo Inc.

Sloomoo Inc. is an immersive experience based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful. The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible. There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (over 10% of the workforce is neurodiverse and often bringing job coaches to work).

Job Summary

The Ecommerce fulfillment Manager regional will oversee and optimize our order fulfillment operations. This role is responsible for managing inventory, coordinating with warehouse and logistics team, and ensuring timely and accurate order deliveries. This manager must be an expert in Shopify and have an understanding of how to use an inventory management system. The ecommerce fulfillment manager will have a strong background in ecommerce fulfillment, supply chain management and process improvement. Products and packaging must be delivered to the highest level of brand standards.

Key Responsibilities:

Order Fulfillment & Logistics:

• Manage End-to-End Ecommerce fulfillment operations, ensuring timely and accurate order processing, packing and shipping.

• Optimize shipping methods and carrier partnerships to reduce costs & improve delivery times in line with Brand Standards.

• Oversee returns, exchanges, and customer service issues related to fulfillment.

• Implement best practices in warehouse organization, order picking, and packing.

• Assist with orders and ensure the accuracy and condition of each item being packed.

• Manage and optimize high volume packing operations. During month end pack a high volume of inventory items (DIY & surprise Subscription Boxes) according to the Sloomoo packing standards and deadlines.

• Provide any assistance needed to the production team to facilitate packing & shipment of all orders included (DIY & Surprise Sub boxes included).

• Manage the team of packers in the Ecommerce department to ensure that they are trained properly on how to pack, deadlines to meet, and accurate order processing.

• Complete all packers schedule, onboarding, training, and performance reviews.

• Responsible for Ecommerce P&L and operations costs.

• Other duties as assigned.

Inventory & Ecommerce Warehouse Management:

• Count, monitor and maintain accurate inventory levels, reducing stock discrepancies and preventing stockouts.

• Collaborate with procurement and Production teams to optimize inventory storage and turnover.

• Implement best practices in Ecommerce warehouse organization, order picking, and packing efficiency.

• Process Improvement & Technology:

  • Identify and implement process improvements to enhance fulfillment speed, accuracy, and efficiency.

  • Utilize fulfillment software’s (Shopify, Acumatica) and automation tools if available to streamline operations.

  • Manage Shopify orders tickets and ensure accurate fulfillment.

  • Count and track inventory in Sloomoo’s inventory management system

  • Lead all physical inventory count (Monthly & Weekly)

• Maintain a clean, secured and organized workstation which should be clear of product at the end of each day.

• Insure and comply with a safe work environment for employees

Performance Metrics

• Track key performance indicators (KPI’s) such as order accuracy, fulfillment time, returns, complaints and shipping costs.

• Analyze KPI’s and recommend and implement improvements

  • Shipping cost

  • Packing efficiencies

  • Packing supply costs

• Partner with Director of eCommerce to understand

  • Shipping breakpoints

  • Customer buying behavior

  • Bundling

Collaboration & Communication:

• Work closely with customer service, marketing, CRM team and operations teams to align fulfillment strategies with Sloomoo goals.

• Coordinate third party logistics (3PL) providers and shipping carriers to resolve delivery issues.

• Maintain compliance with Sloomoo policies & branding regarding Ecommerce fulfillment.·

• Attend and participate in daily preshow meetings.

• Manage the team of Sloomoo packers in the Ecommerce department to ensure that they are trained properly on how to pack, deadlines to meet, accurate order processing.

• Complete all Sloomoo packers schedule as per Sloomoo Standards.

Qualifications & Requirements:

• Bachelor’s degree in supply chain management, Business, logistics or a related field preferred.

• 3+ Years of experience in ecommerce fulfillment, logistics, or supply chain management

• Strong understanding of ecommerce platforms (e.g. Shopify, Automatica, Woo commerce) and fulfillment software.

• Experience working with 3 PL providers and major shipping carriers (e.g. FedEx, UPS, USPS).

• Excellent problem-solving skills, attention to detail, and ability to multitask in a fast-paced environment.

• Proficiency in data analysis and reporting tools to track fulfillment performance.

• Strong leadership and team management abilities.

• Proven ability to manage and optimize high volume packing operations.

• Proven ability to work with different stakeholders and different reporting lines.

• Ability to shift priorities based on requests & priorities.

• Ability to work on weekends (Saturday & Sunday included).

Preferred Skills:

• Experience with automation tools, ERP or warehouse management systems.

• Knowledge of international shipping regulations and customs procedures.

Inclusivity Statement:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.