Front Desk Receptionist II at Shiloh Medical Center Inc – Victorville, California

Front Desk/Medical Receptionist Job Description

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical office and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients. If you are dedicated and detail oriented, our local family practice has a place for you to work with a collaborative, patient centered team that has been serving the High Desert since 2005 and recognized as “best of the desert”.

This is a great opportunity for someone who cares for people and is attentive to detail. You will learn and grow in a positive working environment that provides the tools and training you’ll need to excel in caring for patients.

1. Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
2. Welcomes patients and visitors in person or on the telephone.
3. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
4. Keeps patient appointments on schedule by notifying the provider or medical assistant of the patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
5. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
6. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
7. Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
8. Helps patients in distress by responding to emergencies.
9. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
10. Maintains operations by following policies and procedures, reporting needed changes.
11. Contributes to team effort by accomplishing related results as needed.

1. Excellent interpersonal skills, strong verbal skills, and written communication skills a must.
2. Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
3. Must be detail-oriented and highly organized.
4. Firm grasp on medical practices, administrative processes, and organizational policies.
5. Preferred Knowledge with Allscripts and Electronic Medical Records (EMR).
6. Knowledge of public health practices, medical terminology, and immunizations.
7. Knowledge of patient care and examination procedures.
8. Excellent attendance record. Punctuality is a must.

1. Must be able to always maintain confidentiality and HIPAA.

1. High school diploma or GED required; University/college degree is a plus.
2. Familiarity with phone systems with multiple lines
3. Previous experience with Microsoft Office software and Electronic Medical Records (EMR) preferred.
4. Spanish Required

Job Type: Temporary

Pay: From $18 - $22 per hour

Benefits after 90 days of employment:

• 401 (K)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Medical Specialty:

• Pediatrics
• Primary Care

Schedule:

• Monday to Friday
• Occasional Saturday

Education:

• High School or Equivalent Preferred

Experience:

• Medical Assistant: 2 years Required.

Language:

• Spanish Required

License/Certification:

• Certified Medical Assistant Certificate Required

Work Location:

• Multiple locations

Work Remotely:

• Not available

Work Location:

• Multiple Locations