Food and Beverage - AM Server at Erin Hills Golf Course, LLC – Hartford, Wisconsin

Position

Seasonal Food and Beverage- AM Server (Early May- Mid October)

Classification

Part-Time Seasonal, Hourly, Non-Exempt

Full-Time Seasonal, Hourly, Non-Exempt

Reports To

Food and Beverage Director

Job Summary

Promptly greet and provide an exceptional guest experience with the expectation to deliver fine-dining service and hospitality. Typical AM Server hours range from 5:30am to 2:00pm (hours may vary pending service volume).

Qualifications

• Must be 18 years of age

• Minimum 1 year of serving in a restaurant or club setting

• Basic understanding of craft cocktails, beer, wine and spirits

• Experience in Point of Sale System

• Required to stand for long periods of time

• Capable of lifting 50 pounds

• Must be able to bend, squat, lift and raise as needed along with carrying 10 pounds for an extended distance

• Must complete the Responsible Beverage Service Training Course

• General math, problem solving and decision-making skills

• Ability to communicate with guests and employees with a positive attitude

Responsibilities & Duties

• Consult check lists to ensure all service areas opening and closing procedures are properly completed

• Perform basic cleaning tasks as needed or directed by a manager • Check tee sheets and daily events Google Docs for direction and guest payment details • Assist team with table setup configuration as needed

• Maintain floor presence and greet guests upon arrival

• Anticipate guests’ needs and respond promptly

• Be knowledgeable of potential food allergens or food sensitivity concerns in available products/menu items. Communicate any guest allergies/needs effectively with all F&B team members as needed.

• Stay up-to-date on current menu choices, allergens, daily specials and menu variations

• Ensure guests receive food and beverage service in a timely manner

• Be well-versed and prepared to communicate history, product offerings and services of Erin Hills

• Learn specialty cocktails, wine and spirits at various locations

• Accurately prepare mixed drinks/beer/wine for guests while adhering to portion control standards put in place by management

• Ensure guests are enjoying their dining experience by table touch

• Handle all payments accurately • Effectively handle guest requests, complaints or problems with a positive attitude

• Ensure all radio communication is respectful, professional and courteous

• Responsibly check guests’ identification to ensure that they meet the minimum age requirements to consume alcoholic beverages and tobacco products

• Respectfully refuse beverage service to guests whom appear overly intoxicated and inform management immediately

• Adhere to safety standards and sanitation regulations as provided by Erin Hills

and OSHA

• Follow guidelines and policies set forth by Erin Hills Employee Handbook