Online Chat Specialist ( US Only ) at FSTONE Technologies – New York, New York

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns. Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate.Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns. Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate.

Remote position applicants from the US and Canada are accepted.

• May assist with overflow work and other duties as needed
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• This position is also a remote position in which you will be working from home

Additional Notes:
The position is currently advertised for US-based candidates only.