Change Management Lead at Sev1tech, Inc. – Woodbridge, Virginia

1. Minimize manual intervention, improve efficiency, and reduce human errors
2. Implement platforms that orchestrate work-flowsfor end-to-end task execution
3. Utilize AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience

• Bachelor’s Degree
• Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
• Knowledge of ITIL framework
• Expertise in integrating technical process work-flowswithin current and future Change Management (CM) automation
• Minimum 4 years’ team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
• Experience developing written functional documentation and training materials
• Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
• Demonstrated leadership experience implementing and improving IT processes
• Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
• Overall responsibility for managing the CM team, priority, status, and deliverables
• Proven ability to work closely with the business community as well as technical resources in a tactful manner

Eligibility/Clearance Requirements: Eligibility for Entry on Duty clearance

Certification Requirements: ITIL certification or the ability to obtain within 12 months

• Agile professional certification