Prevailing Wage Lead Member Services Administrator in at Public Works Consultant LLC

Overview

Lead Administrators are essential for the efficient and precise handling of both clients’ and company data. They coordinate and supervise administrative tasks, establish a productive work environment, and address team needs. Additionally, they ensure the effective management of resources and facilitate day-to-day operations.

Responsibilities

• Oversee a team of admins, ensuring daily procedures are accomplished.
• Provide ongoing training, coaching, and motivation to enhance performance and skillsets.
• Regularly assessing the admins workflow process to ensure it is balanced and fluid.
• Address and resolve any conflicts that may arise within the internal team.
• Train incoming administrative personnel in admin duties and re-train current admins as needed.
• Process and upload documents received to various systems
• Maintain, manage and organize client documents on PWC company SharePoint
• Assist with data input and file management
• Communicate with clients as needed
• Communicate daily with team members
• Attend meetings on an as needed basis
• Update and create SOPs as new processes are introduced.
• Assist in the implementation of new clients by creating client profiles in our systems.
• Maintain and clean up client profiles by organizing and closing out projects and data.
• Manage, process, and track client invoices, payments, and payment methods.
• Complete special projects tasked by upper management that can be short term or long term.

Problem Solving and Conflict Resolution

• Proactively identify and address any issues with documents, data input or filing and relay it to the management team.
• Ensure timely resolution of issues to maintain client satisfaction and trust.
• Maintain professionalism and composure in difficult situations, demonstrating strong conflict resolution skills.
• Ensuring a positive team-based attitude willing to assist where needed to accomplish goals.

Professional Development and Continuous Improvement

• Participate in ongoing training and development programs to enhance skills.
• Stay up to date with best practices and embrace new technologies.
• Seeking feedback from management and colleagues to identify areas for improvement and growth.
• Continuously evaluate and improve admin processes and procedures.
• Share best practices and process improvements with the management leads.

Qualifications

• You have a stable ‘at home’ work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work and video calls
• Minimum of 2 years of experience in administrative or a similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven track record of attention to detail
• Proficiency in CRM software and Microsoft Office Suite which includes using the internet, company software and any databases that client accounts are under.
• Strategic thinking and problem-solving abilities

Key Skills

• Leadership: Ability to lead and inspire a team of Client Services Administrators
• Strategic Planning: Develop and execute account plans that drive growth
• Communication: Articulate and effective in client and internal communications
• Problem-Solving: Expertise in identifying issues and implementing solutions