IT Service Performance Manager at cargo-partner – Bratislava

IT Service Performance Manager

Ready to level up in IT? Join us as an IT Service Performance Manager! Be the brain behind a comprehensive strategy for managing performance across all service lines. Shape our tech to match business goals, and fuel growth.
What will you do?

• Support in the definition and management of IT-related metrics and operational performance indicators
• Contribute to the achievement of business objectives by monitoring performance, reporting on key KPIs, and formulating strategic and tactical plans
• Utilize data to facilitate informed decision-making and present numerical analyses for considerations such as cost-benefit assessments, IT infrastructure enhancements, and strategic technology direction
• Evaluate and challenge existing risk policies and practices to identify opportunities for enhanced commercial performance
• Ensure the implementation and continuous compliance with best practice controls and governance measures
• Assist in the coordination of IT management processes: from software license compliance and budgeting to initiatives aimed at cost reduction and alignment of IT with corporate financial targets

What are we looking for?

• Familiarity with performance indicators and metrics that are crucial to managing and enhancing service delivery, along with the capacity to gather, analyze, and report this information effectively
• An analytical mindset to pinpoint and resolve inefficiencies within service operations
• Strong communication skills to articulate performance-related insights to a diverse audience, making complex information understandable to all
• A collaborative spirit to work seamlessly with various teams, including those with IT expertise
• Organizational abilities to oversee projects and manage budgets aimed at bolstering service performance
• The ability to learn a company's operational systems, underlying technology, and service offerings swiftly

The minimum monthly salary starts from 2.870 gross. The final compensation may go above, depending on your professional qualifications and experience and it will be discussed in the interviews.
Career plan and professional growth opportunities? We guarantee an individual path of professional development. We give development opportunities in various IT projects.Implementation of own initiatives? We are a company where the main focus is on people - they create our strength.
Stability of employment? Dynamic work in a stable international company with a leading position in the air and sea freight market. We focus on long-term cooperation. After the project is over, we talk, listen and provide further challenges.
Benefits? We offer a range of benefits to support your development and well-being, including training opportunities, eLearning access, language course co-financing, a Multisport card, retirement plan contributions, performance bonuses and more.
U viac ako 40 rokov je spolonos cargo-partner neoddelitenou sasou odvetvia logistiky poskytujc efektvne sluby klientom po celom svete. Nedvne pripojenie k skupine Nippon Express Group nm otvorilo nov monosti v naom sil o dokonalos ako i monos zdiea spolon hodnoty a patri tak k top 5 globlnym hrom na trhu. Ako poskytovate komplexnch info-logistickch sluieb sme hrd na nau irok ponuku sluieb leteckej, nmornej, pozemnej dopravy a skladovania. S jedinenm zameranm na informan technolgie a optimalizciu dodvateskho reazca pomhame firmm prosperova v dnenom rchlo sa meniacom svete.
Verme v nadvzovanie dlhodobch vzahov a investovanie do neustleho rozvoja naich zamestnancov. i u sa chcete ponori priamo do vd oddelenia prepravy a predaja, zapoji sa do naich tmov v oblasti prva, financi alebo tovnctva alebo ukza svoj talent v oblasti udskch zdrojov i pikovch IT rieen - radi by sme vs spoznali. Pridajte sa k nmu dynamickmu tmu, v ktorom sa inovcie stretvaj s nadenm a na kadom hlase zle.
Zistite viac o naom Poslan a Vzii. Ponorte sa do sveta nekonench monost a vydajte sa spolu s nami cargo-partner cestou.
Spolonos cargo-partner je zamestnvate s rovnakmi prleitosami pre vetkch. Podporujeme rozmanitos a zavzujeme sa vytvra prostredie, v ktorom sa vetci zamestnanci ctia cenen a repektovan. Nediskriminujeme na zklade rasy, farby pleti, nboenstva, pohlavia, sexulnej orientcie, rodovej identity, nrodnostnho pvodu, veku, zdravotnho postihnutia ani inch zkonom chrnench charakteristk. Vtame a podporujeme iadosti vetkch jednotlivcov bez ohadu na ich pvod.
Otvorte dvere nekonenm monostiam a spolone s nami formujte budcnos.
Ste pripraven da veci do pohybu? Pridajte sa k nm!
O ivote v cargo-partner sa dozviete tu.
Pretajte si Smernicu o spracvan osobnch dajov.