Maintenance Supervisor at Horizon Realty Advisors LLC – Ellensburg, Washington

Seeking a full-time Maintenance Supervisor for an apartment community in Ellensburg, WA. This is an exciting opportunity with a company that values our team mates and company culture. Rental housing discount available if living on site.

About Horizon

Horizon is a fast-growing property management company that owns and operates over 50 apartment communities nationwide. Horizon is based in Seattle and is ranked as one of the top 15 student housing operators. Their vibrant culture, passion for people over process, and innovative growth mentality make Horizon a top-tier company to work for. Horizon invests in their teammates through continued training and education to prepare their people for growth when the next opportunity arises. Horizon places a priority on their teammates' health and well-being which are reflected in their work/life balance, a rich benefits package, and wellness programs. Check out our careers page to learn more: https://www.horizonra.com/great-place-to-work/

Horizon's mission is to provide every client with unmatched service, respect, and integrity delivered with a sense of warmth, teamwork and company spirit.

Summary

The Maintenance Supervisor reports to the Property Manager and oversees all the maintenance needs, physical appearance, and service requests on the property while working within the allotted budget. The Maintenance Supervisor's primary responsibilities are hands on maintenance of the property including general upkeep and repair to units and the grounds, ensuring the service request tracking system is used and followed up with properly, turn and make ready processes run smoothly, supervising the maintenance team, and maintaining excellent resident relations through superior customer service. On call and some weekend availability required.

Essential Duties & Responsibilities

• Maintains positive resident relations through superior service.
• Inspects the grounds, buildings and other community features various times throughout the day to identify, minimize and correct hazardous property conditions, liability concerns, and maintains exceptional property appearance in line with HRA standards.
• Fulfills resident service requests in accordance with HRA policy while maintaining superior customer service.
• Trains the Maintenance team on HRA standards for maintaining exceptional property appearance and fulfilling resident service requests. Monitors service request turnaround time and responsiveness, and immediately corrects if HRA standards are not being met.
• Performs unit inspections to determine move-in readiness after move-outs and assist with make ready processes prior to new resident move-in both throughout the year and during turn season.
• Assists Property Manager with creating turn make ready board, key replacement process, vendor key system and all other turn related processes, such as ordering turn supplies/appliances for the units in a timely manner while remaining in line with the allotted budget. Additionally, oversees vendor negotiation, scheduling and contracting.
• Lifts and work with heavy equipment as needed.
• Supervises the Maintenance Team; Interview, hire and train maintenance team for property location. Plans and organizes tasks for all technicians and porters before the start of each shift. Additionally, conducts performance evaluations that are timely and constructive.
• Manages and maintains a preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintains well-organized and properly stocked maintenance shop while adhering to safety standards, OSHA guidelines and remaining in line with allotted budget.
• Performs hands on maintenance while overseeing the maintenance and repairs of electrical, plumbing, heating, ventilation, air conditioning (HVAC), carpentry, painting, drywalling, appliances, and other building systems.
• Performs Maintenance callbacks of assigned service requests.
• Designs, implements, and executes in-house and/or capital projects as assigned by Property Manager or Corporate team. Assists with department budget estimates and costs of specific repair projects.
• Ensures consistency in dealing with residents on all matters. Complies with all federal, state, and local laws relating to Fair Housing.
• Performs after hour and/or weekend "on call" duties as assigned.

Compensation

We offer an excellent compensation packet including a very competitive salary (DOE), bonus potential, health, dental, and vision insurance, life insurance, disability insurance, 401k, paid time off, paid holidays, flexible spending account, HSA, etc.

Hourly Wage: $25-28 DOE, plus bonus (up to $1,200 quarterly/$4,800 annually). Rental housing discount of 20% offered if living on site.

Equal Opportunity Employer (EOE)

Education & Experience

High school diploma or general education degree (GED) but Associate's degree preferred; and two to four years related experience and/or training; or equivalent combination of education and experience.

Experience in student and/or residential housing required.

Experience in student-style turn and turn preparation process preferred.

Certificates and Licenses

• HVAC I and II Certification strongly preferred.
• CPO Certification preferred.
• Mechanical background preferred.
• Valid driver's license, good driving record, and proof of insurance.

Knowledge, Skills, and Other Abilities

• Excellent management and supervisory skills. Ability to delegate tasks effectively and efficiently.
• Self-starter who has the ability to design, implement, and execute in-house projects. Detail oriented.
• Good time management and problem-solving skills with the ability to prioritize tasks.
• Professional, responsive, and reliable.
• Has good interpersonal skills and a great attitude. Effective communicator.
• Strong organizational, interpersonal, leadership and basic computer skills.
• Thorough knowledge of company policies, safety standards, Fair Housing laws, and OSHA guidelines.