Branch Specialist II at Peake Federal Credit Union – Towson, Maryland

About Us

Peake Federal Credit Union, with assets of about $525 Million, is a federally chartered credit union that focuses on providing excellent service to about 29,000 members through its three branches, digital banking channels, and call center. We are a team of positive, dedicated, and highly experienced individuals that pride themselves in putting members first and living our core values of Integrity, Dependability, Honesty, Selflessness, and Competence.

The Position

The following is a summary of duties:

Provide Teller services and deposit account services of moderate to high complexity to members

Process monetary (Teller) transactions

Enroll new members

Open and service deposit accounts

Provide technical assistance with electronic banking systems

Proactively engage with members to identify their needs and assist them in achieving their financial goals

Work Schedule & Branch

This job is open at our Towson branch located in Towson, Maryland.

This is not a hybrid or remote position; on-site attendance is required.

This is a Full-time, nonexempt position requiring a minimum of 40 hours per week.

The work schedule has varying starting and ending times:

Duties are performed in a professional office environment. Responsibilities may occasionally require an adjusted work schedule, working from a different branch, working before and/or after business hours, working on Saturdays and working hours exceeding the standard work schedule. Employees may also be required to travel within the Baltimore/Washington Metropolitan area to attend meetings, training programs, or to conduct other business.

Qualifications

Minimum Required Education:

This position requires a diploma from a public or accredited private high school. A high school equivalency diploma (GED) may be substituted for the required education.

Minimum Required Experience:

Cash handling experience in financial services, retail sales, or a similar environment is preferred. Two years of customer service experience, preferably in a financial institution, is preferred.

Other Requirements:

Ability to perform basic mathematical functions such as adding, subtracting, multiplying, and dividing

Ability to operate standard office equipment including but not limited to fax machine, photocopier, telephone, and 10-key adding machine

Intermediate knowledge of electronic banking products (such as online and mobile banking, bill pay, and payment systems), deposit accounts, transaction accounts, and related services

Ability to maintain and manage personal composure when confronted with a difficult situation and/or member

Effective oral and written communication skills with the ability to communicate technical issues over the phone, in person and via email

Ability to maintain the confidentiality of sensitive member and Credit Union information

Proficient in the use of personal computers, internet applications, e-mail, and various windows-based software applications including word processing

A credit check and criminal background check are required

Ability to lift and/or move up to 25 pounds

Benefits for Full-time Employees

We care about our employees and show that care with benefits to help you stay healthy, rest and recharge, plan for your financial future, and maintain a healthy work/life balance. We offer:

Health, dental, & vision plans

401(k) plan with a generous 4% employer contribution

A generous paid time off plan, including a minimum of 3 weeks paid vacation/personal leave per year

Paid time off on your birthday & holidays

Health Reimbursement Arrangement

Flexible Spending Accounts

Paid life insurance and Long-term disability plans

Daytime shifts

Predictable work schedules for many positions

Premium pay on Saturdays

Salary Range

The salary range for this position is a minimum of $22.40 a midpoint of $27.90, and a maximum of $33.50. The final compensation offer is determined by an applicants relevant experience, qualifications, and our commitment to internal equity. While there are always exceptions, applicants are typically offered a rate in the lower part of this range, below the midpoint. We review compensation data on a regular basis to ensure market competitiveness and equity; accordingly, the hiring range for this position has been carefully crafted to align with the market.

Parking

Parking is provided at the Baltimore Avenue parking facility at 110 West Susquehanna Avenue in Towson. The facility is located at the Northeast corner of Baltimore and Susquehanna Avenues and is within a short walking distance of the Towson branch.

Branch Locations

Towson Main Office & Branch, 23 W. Susquehanna Avenue Towson, Maryland 21204

Perry Hall Branch, 8640 Ridgely's Choice Drive, Baltimore, Maryland 21236

GBMC Branch, Physician's Pavilion North Suite 145, 6535 N. Charles Street, Baltimore, Maryland 21204

Equal Employment Opportunity

Peake Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race and traits associated with race (such as hair texture, afro hairstyles, and protective hairstyles), color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.