HomeOps Administrative Coordinator at Del Mar Vacations – Orleans, Massachusetts

The HomeOps Administrative Coordinator is the operational backbone of Del Mar Vacations’ Home Operations department — a high-energy, detail-obsessed coordinator who keeps cleaning crews scheduled, supplies stocked, budgets tracked, and people connected. This individual owns the administrative and logistics engine that ensures every Del Mar home is guest-ready, every time.

This role is equal parts scheduler, dispatcher, recruiter, budget manager, and team cheerleader. The HomeOps Coordinator works in close partnership with the Director of Home Operations and collaborates daily across field crews, exterior operations, guest experience, and client management teams to keep the interior brand experience running seamlessly.

Core Responsibilities

Own the administrative, scheduling, and coordination functions that keep Home Operations running smoothly across every Del Mar property.

• Own the Schedule: Build and maintain daily, weekly, and monthly schedules for cleaning, laundry, staging, and special projects. Route teams efficiently and pivot fast for guest issues, last-minute bookings, or weather changes.
• Keep the Back Office Humming: Manage supply purchasing and upload every receipt. Track trailer locations, equipment, and inventory levels. Own core process documentation — update, train, repeat. Manage the department budget by tracking vendor spending, labor hours, and supply costs. Upload contractor hours and manage payroll processing for HomeOps and related contractors. Maintain vendor relationships for supplies and materials.
• Be the Human Router: Field calls and Slack messages from cleaners, exterior ops, service techs, and guest services — get the right information to the right person, fast. Translate real-time guest or property issues into actionable tickets with clear instructions.
• Recruit & Grow Our Seasonal Heroes: Support recruiting and onboarding efforts for all HomeOps roles — seasonal and core — ensuring every hire is a great culture fit. Send monthly newsletters to keep the team engaged and informed. Schedule and track training sessions so everyone consistently meets the Del Mar standard.
• Own the Admin & Quality Backbone: Track performance metrics and evolve quality control processes to improve home readiness. Support home onboarding by documenting and organizing property information for new listings. Assist in staging and furnishing projects to meet Del Mar’s brand standards. Quote and estimate value-add services for homeowners and guests. Ensure follow-up on negative reviews with concrete actions to improve guest satisfaction.
• Make It Fun: Plan quarterly team-building events and contribute to company-wide celebrations — because happy teams make happy guests.

Qualifications

• Legendary organizational skills and the ability to manage multiple priorities simultaneously without dropping the ball
• Strong interpersonal and communication skills — clear and friendly across in-person, phone, Slack, and email
• Tech-savvy: comfortable in Google Suite, able to learn HubSpot and Zuper quickly, and open to leveraging AI tools to work smarter
• Physically able to lift 50 lbs (furniture boxes happen) and follow assembly instructions
• Basic understanding of home systems (thermostats, breaker switches, and common quick-fix solutions)
• Hospitality, facilities, or property management experience preferred
• Knowledge of Cape Cod geography for efficient team routing preferred
• English and Portuguese fluency preferred
• Payroll processing experience preferred
• Love for interior design or staging a plus

Why Join the Del Mar Vacations Team
Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.

Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.

Benefits

• 2 weeks of vacation time
• 1 week of sick time
• Partially subsidized health insurance
• HSA (health savings account)
• 401k with up to 4% match
• Professional development opportunities
• Yearly bonus program (and other rewards and recognition both big and small)

Salary Range: $20.00-$28.00, commensurate with experience

Schedule: Full-time, Thursday to Monday or Friday to Tuesday.

Location: Orleans HQ, with homes from Provincetown to Barnstable