Senior Cafe Team Member (Sellwood Cafe) at Grand Central Bakery – Portland, Oregon

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Job Summary: The Senior Café Team Member's role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces to be in. The Senior Café Team Member is passionate about serving delicious food and drink to a community of loyal customers. They are expected to regularly and efficiently work any shift as needed, including working on the sandwich bar during a rush, and frequently serves as Person In Charge (PIC).

Rate of Pay: $17.65

Competencies:

Customer OrientationTeam PlayerMission FocusDrive and EnergyInformal Communication

High StandardsComposurePositive Impact

Problem Solving and Decision Making

Self-Objectivity

Change Agility

Supervision: This position reports to the Café Manager.

Schedule Requirements: works 4-5 shifts on a regular basis. Schedule flexibility and the ability to work weekends is required. Senior Café Team Member is able to perform one of these specialty assignments in addition to the Coffee specialty assignment.

• Office closer

• Sandwich bar opener

Essential job responsibilities:

Coffee specialty:

• Clear and frequent communication with coffee and tea vendors for training needs, new information, challenges or ongoing needs

• Ensures all team members are trained to operate with efficiency at the espresso machine, making delicious drinks, including latte art

• Coordinates pars and ordering for all coffee, dairy, and beverage related products

All Senior Café Team Members have the following essential job responsibilities:

· Proficient on Point-of-Sale System

· Serves bread and pastry to customers while ensuring both meet GCB specs

· Makes and serves all sandwiches according to GCB specs- including during a rush

· Makes and serves all coffee and espresso drinks according to GCB specs- including during a rush, and is proficient at latte art

· Displays product knowledge of all items on our menus

· Works in a way that maintains a clean cafe environment including bussing, washing dishes, and executing all necessary café cleaning tasks.

· Shares knowledge about where and how our products are sourced with customers and team members

· Has a solid understanding of our organizational structure and who/what/where to go for problem solving

· Works in a way that can improve the cafe environment- takes initiative, contributes ideas, is solutions oriented

· Uses creativity and ideas for product display to maximize sales

· Knows and regularly works the duties of multiple shifts, including Retail Open, Retail Close, Mid/Swing shifts, Barista shift, and either Office Close or Sandwich Bar Open

· Often leads in training and acts as the PIC as needed

· Has a "pitches in" mentality, can be seen volunteering with duties or helping others

· Adheres to proper cash handling procedures and standards with a high level of accuracy

· Uses checklists and training documents to become competent and proficient with the cafe systems

· Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.

· Works collaboratively with a team. Models and encourages respectful and professional channels of communication between teammates.

· Delivers excellent customer service - follows the 3 steps to great service at all times and supports teammates in the same.

· Maintains competencies and demonstrate continuous application of these skills throughout the period of employment.

· Is committed to creating an anti-racist organization by actively opposing racism and promoting racial tolerance. Supports a culturally inclusive environment through the language and conduct of mutual respect and critical self-reflection. Understands company Diversity, Equity, and Inclusion (DEI) concepts and is able to explain them to teammates.

· Has a positive impact on teammates by setting behavior, work ethic, and work quality.

· Knows and demonstrates efficient, correct and safe work and procedures.

· Contributes to the training of team members.

· Coaches team members on the floor.

· Follows all safety requirements, safety training, and instructions.

· Notifies manager if they ever become aware of a potential hazard in the workplace.

· Able to enter maintenance and safety tickets into FMX

· Promptly reports all injuries, big or small, that are sustained while at work.

Knowledge, Skills, Abilities:

· Must be at least 18 years old

· Ability to read, write, and speak English required

· Maintains a valid Food Handler's Card at all times and follows health department guidelines at all times.

· Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.

· HS diploma/GED preferred

· Basic math skills required

· Must display professionalism and personality with customers

· Stays thoughtfully busy at all times, regardless of customer flow

Tools and Equipment Used:

· Serrated knife

· Espresso machine

· Point of Sale (POS)

· Soup Warmer

· Oven

· Bread slicer

· Dishwasher

· Sandwich grill

Physical Requirements:

S: Seldom (1-10%) O: Occasional (10-30%) F: Frequent (30%-70%) C: Constant (Over 70%) N/A: Not Applicable

Sitting

Standing

C

Walking

C

Driving

N/A

Hearing

C

Seeing

C

Lifting

F – 20 lbs.

Carrying

F – 20lbs.

Talking

C

Climbing Stairs/ Ladders

O

Bending/ Twisting at waist

F

Kneeling/Squatting

O

Crouching/Kneeling

O

Crawling

Reaching above shoulder

O

Repetitive Arm/ Hand Motion

C

Handling/ Grasping

C

Fine Finger Manipulation

C

Pushing/Pulling

O – 100lbs

Foot controls/Driving

N/A

Environmental Conditions:

· This position works in a building containing a bakery and is constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat).

· This position requires standing 100% of the shift.

· Loud café environment with frequent interruptions.

It is understood that this does not constitute an exhaustive list of the duties and responsibilities of the Senior Café Team Member position but is offered as a general guideline of minimum essential expectations involved in this position.