Medical Assistant I at Hope and Help Center of Central Florida Inc – Winter Park, Florida

Job Summary
Position provides multiskilled healthcare support to clinic medical providers and patients through a variety of clinical and administrative functions, including patient rooming and vital signs, exam room preparation, basic procedure assistance, and electronic health records maintenance. Role supports patient care, documentation and workflow so that providers can focus on diagnosis and treatment.

Job Purpose
This position supports physicians and other providers in an outpatient setting by performing a combination of clinical and administrative tasks to ensure efficient, patient-centered care is provided. The role helps maintain smooth patient flow, accurate medical documentation, and a safe, organized environment.

Essential Functions
Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountability areas include clinical support, patient experience and education, and administration and records management.

Job Factors
Minimum Education Level Required: High school diploma and successful completion of an accredited postsecondary medical assistant certificate or diploma program with certification achievement completed.

Minimum Experience Level Required: No experience necessary. Six to twelve months of prior professional clinical or medical office experience preferred.

Knowledge, Skills and Abilities
Previous professional customer service or office experience preferred.
Clinical skills including obtaining vital signs, performing basic diagnostic tests, injections and medications, phlebotomy and wound care.
Knowledge of basic anatomy, physiology, and pharmacology including common conditions, clinical terminology and medications.
Knowledge of principles of infection control, universal precautions, and safety, including proper cleaning, disinfection and sterilization procedures.
General understanding of safe specimen and medication handling, chain-of-custody concepts, and privacy/HIPAA regulations.
Ability to maintain composure, use sound judgment, and recognize when to escalate patient concerns or urgent changes in condition.
Clear written and verbal communication skills with the ability to communicate effectively with patients and all levels of the organization and adapt messaging for the appropriate audience; Bilingual preferred.
Ability to work collaboratively as a team, demonstrate empathy and cultural sensitivity and build rapport with diverse patients and colleagues.
Basic technology skills (smartphone applications, scanners) and familiarity with electronic health records, scheduling systems, and basic coding/billing concepts.
Strong time management and organizational skills and abilities.
Strong interpersonal relationship skills, professionalism and high emotional intelligence.
Ability to ensure a high level of customer satisfaction including employees, patients, physicians and stakeholders.
Ability to follow written and verbal instructions, policies and procedures with attention to detail.

Work Environment
Physical Demands
The physical demands described represent those that an employee must meet in order to perform the essential functions of the job. Reasonable accommodation may be made in compliance with the Americans with Disabilities Act of 1990.
High mobility, prolonged standing and walking, sometimes for extended periods without breaks.
High manual dexterity and repetitive movements using hands and fingers.
Motor vehicle and other transportation operations between campus locations and to off-campus locations and events (Travel 5%)
Lifting items up to 50 pounds and physical exertion.
Frequent bending, stretching, twisting and reaching.
Access information using a computer

Environmental Conditions
Indoors in an environmentally controlled space with exposure to environmental hazards (contaminants, hazardous equipment, and infectious disease.) Occasional work outdoors exposed to elements.
Frequent performance of position duties while standing and walking and otherwise in motion.
Frequent computer use at a workstation up to two hours or more at a time.
Frequently fast-paced work with unscheduled interruptions.
Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands.
Some public contact requiring business-appropriate apparel and/or occasional use of personal protective equipment.

Disclaimer
This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.
Position incumbents must meet occupational demands and fitness-for-duty requirements.

Ready to Apply?
Applications are only accepted through our website.
Please visit: https://jobs.appone.com/HopeandHelp
Applications submitted directly through Indeed will not be considered.

Submissions without a cover letter will be automatically disqualified. Internal candidates will receive preferential consideration.