Copy of Senior Equestrian Retail Floor Manager at Mary's Tack and Feed – Del Mar, California

Floor Manager – Full-Time

Mary’s Tack & Feed | Del Mar, CA 92014

Starting Pay: $26-28/hour + Bonus Program

www.marystack.com

Since 1963, Mary’s Tack & Feed has been a premier destination for equestrian enthusiasts in Southern California and beyond. Located in Del Mar, CA, we offer a vibrant in-store shopping experience alongside a strong online presence serving customers nationwide.

We are currently seeking a motivated, organized, and experienced Floor Manager to lead and support our retail team. This position oversees operations for sales and cashier departments and will report directly to the GM. The ideal candidate is a horse person with a talent for Managing Operations and customer service with significant people management experience. This full-time leadership role is best suited for someone with strong administrative abilities, excellent interpersonal skills, and a proactive, dependable work ethic.

If you appreciate quality horse gear and are energized by leading others to success, this may be the perfect role for you.

• Full-time benefits after 60 days:
  • Medical coverage
  • Paid holidays and PTO
  • Generous employee discount
  • Employee Stock Ownership Plan (ESOP after 1 year)
• Supportive and knowledgeable team
• Engaged and loyal customer base
• Hourly pay with performance bonus eligibility after 90 days
• Ongoing training and professional development
• A dynamic, equestrian-friendly work environment

• Schedule: 40 hours/week, including weekends and variable days, OT as needed
• Compensation: $26/hour to start, with review at 120 days; bonus eligibility after 90 days
• Interviews begin immediately

• Manage, train, and coach a sales team of up to 7 associates. You will oversee 1 sales supervisor and 1 casher supervisor.
• Collaborate with and lead 2 other Floor Managers to track and improve individual performance metrics
• Recruit, train, and mentor store managers and retail sales staff.
• Responsible for maintaining and reinforcing the desired company culture in respect to performance ,goals, operations and customer care in alignment with GM guidance.
• Foster a positive, high-performance team culture focused on customer service and accountability.
• Provide clear goals, constructive feedback, and ongoing support
• Assist in hiring, on-boarding,and team development
• Participate in staff counseling and terminations as needed
• Ensure consistent execution of company policies, standards, and procedures.

Store Operations

• Open and close the store; ensure readiness for daily operations
• Oversee daily sales floor activities including merchandising, restocking, and customer service
• Cross train to serve as backup for cashiers and sales.
• Create and manage bi-weekly sales and cashier staff schedules
• Ensure store policies, safety protocols, and cleanliness standards are upheld.

Customer Experience

• Make it a goal for every customer experience to be welcoming and supportive in the spirit of Mary’s Tack Culture.
• Handle escalated customer concerns and resolve complex issues effectively and with urgency.
• Model and enforce best practices for customer interactions

Communication & Reporting

• Work with the GM to implement operational and promotional strategies
• Maintain confidentiality with proprietary or sensitive information
• Liaise with the GM & the Buying Department to report product trends and staff/customer feedback
• Align store performance with company goals; directly report to GM

If you haven’t visited our store before, we encourage you to stop by and see why Mary’s has been a trusted name in the equestrian community for over 60 years.

Apply today and bring your leadership to a team that shares your passion!

Apply to the attention of Juls Lorenz.

• Retail experience, preferably in a specialty or customer-focused environment
• Proven experience managing and developing staff in a retail or service role
• Excellent communication and supportive leadership skills
• Organized, detail-oriented, and able to multitask effectively
• Thrive in a fast-paced environment
• Comfortable with Microsoft Outlook and Excel
• Able to work on your feet for most of the day
• Capable of lifting and carrying up to 35 lbs.
• Empathetic, reliable, and a confident problem solver
• Able to work both independently and collaboratively
• Dependable and punctual attendance is an essential function of the job