Area General Manager I at Weekender – Saratoga Springs, New York

About The Company
We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.

This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.

You will love it at Weekender if our core values below get you excited and inspired too!

• Embrace a Growth Mindset
• • Always be a student and always be open-minded
• Be Adventurous
• • Be excited by challenge and willing to fail-forward
• Be a Ninja
• • Commit to being world class at your job and lean-in to your superpowers
• Be a Host
• • Treat guests and teammates like you would family
• Be of Integrity
• • Own your Domain: Be accountable to your job & the greater mission
  • Embrace honesty, transparency and vulnerability
  • Follow-through and do what you say you’re going to do

What you'll be responsible for:

Our Area General Manager, reporting directly to the Director of Hotel Operations, manages operations across three hotels, including two F&B outlets, overseeing all departments to ensure smooth day-to-day functions, maximize guest satisfaction, and maintain high service standards. They lead staff across front desk, housekeeping, maintenance, and F&B, oversee budgets, drive profitability by achieving revenue targets, resolve guest complaints, implement marketing strategies, and guide the overall vision of the hotels and restaurants to deliver an exceptional guest experience.

Ensure operational consistency and service standards are maintained across all properties while recognizing the unique characteristics of each location.

Housing: For the right applicant, company-provided housing may be available, making total compensation competitive for this market.

What This Role is NOT

This is not a desk-based management position. The Area General Manager is a highly engaged, hands-on leader who maintains an active presence across all three properties. The right candidate will be comfortable stepping in to support operations when needed whether assisting at the front desk, supporting housekeeping, or ensuring seamless service during peak periods.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Lead and motivate all hotel and F&B staff across departments & multiple hotels (front desk, housekeeping, maintenance, etc.), including supervising the Assistant General Manager, to consistently deliver exceptional guest service through hiring, training, and performance evaluations.
• Prioritize guest experience by addressing concerns promptly, resolving complaints effectively, and ensuring high standards of cleanliness and service are maintained throughout the hotels.
• Develop and manage the hotel's budget, analyze financial performance, identify cost-saving measures, and monitor revenue streams to maximize profitability.
• Oversee day-to-day operations of all hotel and F&B departments, ensuring efficient workflow, compliance with safety regulations, and adherence to established policies.
• Collaborate with the marketing team to develop and execute marketing strategies, manage online presence, and identify opportunities to increase occupancy rates and revenue.
• Actively engage with guests to understand their needs, provide personalized service, and build positive relationships to enhance guest loyalty.
• Identify and address operational issues quickly, make timely decisions to resolve guest concerns, and implement solutions to improve service delivery.
• Ensure adherence to all local, state, and federal regulations regarding health and safety, liquor licensing, and employment practices.
• Perform other duties as assigned.

Success Measures

• Deliver exceptional guest experiences across all three hotels and F&B outlets, maintaining strong online review ratings and resolving complaints promptly.
• Drive financial performance by achieving budgeted revenue and profitability goals, while identifying opportunities to reduce costs and increase efficiency.
• Lead and develop your team, including the Assistant General Manager, inspiring engagement, growth, and consistent high performance.
• Ensure operational excellence, maintaining compliance with all health, safety, and employment standards across the portfolio.
• Maintain seamless multi-property operations, keeping daily workflows smooth and consistent across all hotels and F&B outlets.

Qualifications

• Ability to interact with guests in a friendly, courteous, and professional manner
• Ability to motivate, inspire, and delegate tasks effectively to a diverse team
• Clear and concise communication with guests, staff, and stakeholders to address concerns and convey information
• Ability to maintain accurate guest information and handle transactions with precision
• Proven record and experience providing exceptional guest service and exceeding expectations
• Understanding of budgeting, financial reporting, and revenue management strategies
• Strong organizational skills and ability to multi-task
• Knowledge of workplace safety procedures
• Capability to address guest issues and find solutions to resolve complaints effectively
• Efficiently handle multiple tasks simultaneously, including phone calls, check-ins, and guest inquiries
• Familiarity with reservation systems and property management software
• Ability to analyze data, identify trends, and make informed decisions to improve performance
• Ability to work in varying temperatures
• Willingness to travel to the three properties consistently and as needed
• A valid driver’s license and clean driving record
• Fluency in English and Spanish strongly preferred due to frequent communication with Spanish-speaking guests/customers.