MRB & Customer Return Coordinator at Vantedge Medical – San Jose, California

MRB & Customer Return Coordinator

Full-Time | Permanent

Hourly | $25 - $30

*We are not currently working with third party agencies on this role.

About Us:

Vantedge Medical is the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopedics, Surgical Instruments, Dental, and more. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of the top Medical Original Equipment Manufacturers (OEMs) around the globe. Making a difference in the lives of patients and their families drives us to go above and beyond every day. With a steadfast commitment to advancing medical technology, we take immense pride in the work we do – and have a lot of fun doing it.

About this Opportunity:

The MRB & Customer Return Coordinator plays a critical role in managing nonconforming product and customer returns. This position ensures timely and accurate processing of Material Review Board (MRB) activities and returned goods, working closely with Quality, Supply Chain, Manufacturing, and Customer Service teams. The coordinator will maintain compliance with internal procedures and regulatory requirements while helping drive continuous improvement in product quality and customer satisfaction.

Responsibilities:

• Coordinate and manage MRB activities, including documentation, disposition, material movement, and follow-up actions.
• Receive, inspect (collaborate with quality & manufacturing engineering), and process customer returns in accordance with company procedures.
• Maintain accurate records of nonconforming material and returned goods in the ERP & QMS systems.
• Maintain logs and schedules to ensure customer requested timelines are documented, communicate requests and monitor schedules to ensure all parties have the proper information with the goal of increasing customer satisfaction.
• Assist Quality Engineers with scheduling and hosting cross-functional teams to investigate root causes and implement corrective actions.
• Ensure compliance with internal and customer procedures and policies related to nonconforming products and returns.
• Support internal and external audits by providing documentation and process explanations.
• Communicate effectively with leadership regarding return status and resolution.
• Prepare and distribute MRB, CF, and RMA reports and metrics to support quality improvement initiatives.

• High school diploma or equivalent.
• 3+ years of experience in quality or manufacturing; preferably in medical device.
• Familiarity with ISO 13485 & ISO 9001.
• Experience with MRB processes
• Experience with ERP & eQMS systems
• Strong organizational and documentation skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to lift up to 30 lbs and stand for extended periods.

Preferred but not required:

• Experience with customer returns.
• Training in root cause analysis and corrective action methodologies.
• Forklift certification.
• Knowledge of inspection techniques.