Director of Business Operations at Suit Store Group LLC – Hackensack, New Jersey

Director of Business Operations
Reports To: Owners
Location: New Jersey
Status: Full-Time, Exempt
Department: Administration

Position Overview
The Director of Business Operations will handle the core administrative work that keeps all stores running smoothly. This role supports the owners by taking daily tasks off their plates, coordinating communication across locations, and ensuring the correct information reaches the right people at the right time. The Director of Business Operations oversees one administrative team member, works closely with store and operations leaders, and partners with an outsourced HR provider for all HR-related execution. This is a hands-on position that requires follow-through, strong organization, and a steady presence as the company continues to grow.

Role Summary

• Oversee the administrative work that supports all retail locations and the online business.
• Manage daily office operations and supervise one administrative team member responsible for AR and AP.
• Keep communication flowing across all stores and make sure each location has what they need.
• Serve as the first point of contact for employee questions while partnering with an outsourced HR provider for execution.
• Coordinate onboarding steps, reviews, documentation, and hiring support without owning HR decision-making.
• Reduce the owners’ administrative workload and help the organization run smoothly day to day.

Administrative Operations

• Oversee daily administrative tasks for all store locations.
• Manage vendor relationships, invoices, contracts, and required documents.
• Maintain clear communication with store managers and the operations team.
• Oversee AR and AP work handled by the administrative direct report.
• Track administrative deadlines and follow up to ensure accuracy.
• Organize internal files, reports, and administrative records.

Retail Support

• Coordinate communication between stores and the home office.
• Make sure stores receive timely updates, information, and support.
• Visit store locations when needed to understand workflows and address issues.
• Track follow-up items from store reviews or operational initiatives.

HR Coordination With Outsourced HR

• Serve as the first point of contact for employee questions and direct them appropriately.
• Coordinate onboarding, offboarding, and required documentation.
• Support store and operations leaders with discipline documentation and follow-through.
• Keep personnel files and employee records organized and up to date.
• Help with postings, applicant communication, and interview scheduling.
• Coordinate the timing and completion of performance reviews.

Hiring and Onboarding Support

• Manage job postings and applicant tracking.
• Schedule interviews and coordinate logistics with store managers.
• Work closely with outsourced HR to ensure new hires are set up correctly.
• Keep onboarding consistent across all locations.

Financial and Reporting Oversight

• Oversee invoice flow, AP and AR processing, and vendor payments completed by the direct report.
• Monitor expenses and raise issues when something looks off.
• Track monthly operational reporting for the owners.
• Make sure all needed financial documents reach accounting and tax partners on time.

Systems Management

• Oversee use of POS, payroll systems, scheduling tools, and communication platforms.
• Ensure store leaders use the systems consistently.
• Coordinate basic troubleshooting and training with the right partners.

Ideal Candidate

• Organized, dependable, and strong at managing details.
• Able to lead administrative work and keep things moving.
• Comfortable supporting leaders while letting outsourced HR guide decisions.
• Clear communicator who follows through and holds others accountable.
• Interested in growing with the business as it expands.

What You Bring

• Three to five years of experience in office management, retail operations support, or business administration.
• Experience supervising administrative staff.
• Experience working with outsourced HR or payroll partners.
• Strong communication, organization, and problem-solving skills.
• Familiarity with POS, payroll systems, and scheduling tools.

Compensation

Success Indicators

• Reduced administrative workload for the owners.
• Clean and timely AP and AR work.
• Consistent communication across all stores.
• Organized documentation and coordinated with outsourced HR.
• Smooth hiring and onboarding workflows.
• Strong operational alignment and follow-through across the team.