Air Imports/Exports Operations Coordinator at Speed Xpress Inc. – Springfield Gardens, New York

About Accelerated Global Solutions Inc.

With roots in global logistics, air, ocean, and a distinct specialization in cross-border e-commerce, AGS is setting a new standard in global e-commerce logistics.
Simplify, save, and succeed with AGS: We turn the complexities of business's supply chain into efficient, tech-driven solutions, delivering faster transit times and significant cost savings.

Pioneering a path for seamless cross-border e-commerce. AGS serves as a company's gateway to smarter, tech-enabled logistics solutions. We take their supply chain challenges and turn them into opportunities for efficiency and growth.

We embrace a culture where every team member is empowered to innovate, grow, and make a significant impact in shaping the future of the solutions we provide to our clients.

About the role:

We are seeking an experienced Air Operations Coordinator to manage the full lifecycle of air import and export shipments within our air cargo division. This is a fast-paced, detail-driven role requiring strong command of documentation, compliance, carrier coordination, and customer communication — from first booking to final delivery.

The ideal candidate brings a proactive mindset, deep knowledge of air freight operations and customs procedures, and the ability to manage high shipment volumes with accuracy and composure.

Key Responsibilities

Shipment Management

• Manage air import and export shipments end-to-end: data entry, tracking, pickup and delivery coordination, and billing
• Open and maintain shipment files in dedicated logistics software, ensuring accuracy and completeness of all records
• Track cargo arrivals, schedule pickups and deliveries, and ensure all freight moves on time
• Arrange local deliveries for customers following customs clearance where applicable

Carrier & Traffic Coordination

• Plan and direct air traffic flows to overseas destinations
• Coordinate with airlines, carriers, and trucking companies to ensure seamless handoffs and on-time execution
• Negotiate rates for air export operations including forwarding, consolidations, and quotations to foreign offices and customers

Documentation & Compliance

• Review invoices, shipping manifests, and supporting documents for conformity with tariff and customs regulations
• Ensure dangerous goods shipments are handled in full compliance with applicable regulations
• Calculate, convert, and verify pricing, rates, merchandise weights, and volumes; prepare transaction reports to support billing
• Assist with compliance issues as they arise and maintain accurate filing standards

Customer & Stakeholder Communication

• Serve as the primary point of contact for domestic customers and intermediary for foreign clients
• Proactively communicate on shipment status, delays, and documentation requirements
• Resolve issues with urgency and professionalism, providing troubleshooting support across the shipment lifecycle

Team Support

• Provide operational support to colleagues, supervisors, and department managers as needed
• Contribute to a collaborative, high-performance team environment

Qualifications

• Minimum 1 year air import and/or export operations, including LTL, FTL, and overweight cargo. Prior freight forwarding experience strongly preferrec.
• Thorough understanding of domestic trucking operations, Incoterms, and customs procedures. Familiarity with air export and dangerious goods regulations is a strong advantage.
• Excellent written and verbal communication skills in English. Ability to convey complex logistics information clearly to clients and internal teams.
• Strong ability to manage multiple shipments and priorities simultaneously in a high-volume, time-sensitive environment.
• Proficiency in Microsoft Office Suite. Experience with CargoWise or similar freight management software is a plus.
• Proficiency in Mandarin highly preferred given the nature of our client base and partner network.