Customer Service Representative hourly/Stundenlohn at Jet Aviation – Zürich, Zürich

Location: Zürich, Zurich, CH, 8058
Flexible Work Arrangement: Onsite
Career Level: Technicians / Crew
Requisition Id: 5598
Position Summary

As a Customer Service Representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

Main Responsibilities

• Interaction with owners, passengers and crews of private aircrafts
• Valet parking, porter service and handling of luggage from and to the aircraft
• First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
• Airside and landside transport of passengers and crews
• Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
• Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
• Booking of airport slots with the online system OCS

Main Responsibilities Cont.

• Interaction with owners, passengers and crews of private aircrafts
• Valet parking, porter service and handling of luggage from and to the aircraft
• First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
• Airside and landside transport of passengers and crews
• Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
• Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
• Booking of airport slots with the online system OCS

Minimum Requirements

• Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must
• Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
• A valid driver's license, Category B is mandatory
• Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
• Impeccable manners, interpersonal and communicational skills

Desired Characteristics

• Thorough understanding of quality and service expectations of high-end clientele
• Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
• Good mental and physical health and the ability to work under pressure
• Readiness and ability to work independently and as part of a multicultural and dynamic team
• Teamwork and team-oriented behavior naturally is part of your daily routine
• Knowledge of Microsoft Office and web based applications is desired

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.