Remote | Hotel Reservations Coordinator | Entry Level at Destination Knot – Boston, Massachusetts

Job Title: Work From Home – Hotel Reservations – Customer Service

Job Type: Flexible Schedule | Remote Work

We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.

We are seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service

Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.

This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided.

Assist clients in researching and booking hotel accommodations

Provide accurate information about hotel options, pricing, and amenities

Respond promptly and professionally to client inquiries via phone, email, or online messaging

Maintain accurate records of client interactions, preferences, and reservations

Collaborate with other team members to ensure excellent service delivery

Stay current on travel trends, hotel offerings, and industry updates

Participate in virtual team meetings and training sessions

Excellent communication and customer service skills

Friendly, professional demeanor and strong attention to detail

Ability to work independently and manage tasks effectively

Basic computer skills and reliable internet connection

Interest in travel and helping clients plan exceptional hotel stays

Previous experience in customer service, hospitality, or sales is a plus but not required

Flexible, remote work environment

Full training and access to booking tools and industry resources

Supportive team culture and mentorship

Income-earning possibilities based on performance

Access to exclusive travel discounts and industry perks

Opportunities for personal and professional development