ECM Case Manager in Red Bluff, California at Poor And The Homeless Tehama County Coalition

Job Description: ECM Case Manager
Organization: PATH (Poor And The Homeless) – Navigation Center
Location: Red Bluff, California
Program: CalAIM Enhanced Care Management (ECM)
Reports To: Program Manager / Director of Operations
Pay Starts: $25.00

Position Summary
The ECM Case Manager provides intensive, community-based care coordination services to individuals experiencing homelessness and complex health and social needs. Under the CalAIM initiative through Partnership HealthPlan of California, the ECM Case Manager supports clients in accessing medical, behavioral health, housing, and social services to improve overall stability and health outcomes.
This position requires field-based engagement, strong advocacy, and the ability to work with high-acuity populations in a trauma-informed and culturally responsive manner.

Key Responsibilities
Care Coordination & Case Management
• Provide comprehensive, person-centered case management services to ECM-enrolled clients
• Conduct assessments, develop individualized care plans, and track progress
• Coordinate services across physical health, behavioral health, substance use, and social services
• Assist clients in navigating Medi-Cal and CalAIM services
Client Engagement & Outreach
• Conduct outreach in shelters, encampments, and community settings
• Build rapport and maintain consistent engagement with high-acuity clients
• Maintain required frequency of contact per ECM guidelines
Housing & Stability Support
• Assist clients in securing and maintaining stable housing
• Support housing applications, documentation, and landlord coordination
• Collaborate closely with PATH Navigation Center staff and local housing providers
Documentation & Compliance
• Complete timely, accurate documentation in compliance with CalAIM and Partnership HealthPlan of California requirements
• Maintain case files, service logs, and outcome tracking
• Ensure all services are properly documented for program compliance and audits
Interdisciplinary Collaboration
• Participate in case conferences and team meetings
• Coordinate with healthcare providers, behavioral health professionals, and community partners
• Utilize interpreter services to ensure equitable access for all clients
Advocacy & Support
• Advocate for client access to healthcare, benefits, and supportive services
• Assist with scheduling appointments, transportation, and follow-up care
• Provide crisis intervention and de-escalation support when needed
Minimum Qualifications
• Bachelor’s degree in Social Work, Human Services, Psychology, or related field (or equivalent experience)
• 1–2 years of experience working with homeless or high-risk populations
• Valid California driver’s license
Preferred Qualifications
• Experience with CalAIM or Enhanced Care Management (ECM) programs
• Familiarity with Tehama County resources
• Experience with HMIS or electronic documentation systems
Skills & Competencies
• Strong communication and engagement skills
• Ability to work independently in field-based environments
• Trauma-informed and culturally responsive approach
• Strong organizational and documentation skills
• Ability to manage crisis situations effectively
Work Environment
• Combination of office, shelter, and field-based work
• Regular interaction with individuals experiencing homelessness, mental illness, and substance use challenges
Physical Requirements
• Ability to travel locally and conduct field visits
• Ability to walk, stand, and navigate outdoor environments
• Ability to lift up to 25 lbs

Equal Opportunity Statement
PATH (Poor And The Homeless) is an equal opportunity employer committed to diversity, equity, and inclusion. Individuals with lived experience are strongly encouraged to apply.