Client Care Coordinator at Avid Health at Home – Fayetteville, North Carolina

Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve.

We believe in Access, Value-Based Care, Innovation, and Dedication to Quality.

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Avid is hiring a Care Coordinator for our Cumberland Region. This position is available immediately.

The role of the Care Coordinator (CC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CC is responsible to maintain current client services and intake of new clients to agency. CC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team.

This position will be based out of the Fayetteville branch and covers Cumberland and Columbus counties. Role is office based, as well as some community events.

We have a stable client census with consistent assignments and hours, offering you the ability to work with clients and their caregivers long-term.

Employee Role: Client Care Coordinator (CCC)

The role of the Client Care Coordinator (CCC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CCC is responsible for maintaining current client services and intake of new clients to the agency. CCC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team.

Reporting To: Regional Director or General Manager

Wage/Hour Classification: Non-Exempt

Essential Job Responsibilities:

1. Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
2. Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
3. Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs.
4. Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs.
5. Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
6. Build relationships with clients to encourage compliance with care plans and client safety.
7. Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions.
8. File all employee and client paperwork as appropriate within 7 days of documentations into agency EMR.
9. Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing.
10. Review EVV data and process weekly payroll for all branch field employees.
11. Ensure timely collection of timesheet records for schedules with unsuccessful EVV records.
12. Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs.
13. Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed.
14. Work with Recruitment and Compliance departments to communicate recruitment needs.
15. Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements.
16. Support branch recruitment efforts by distributing applications to potential new hires and forward completed forms to Regional Recruiter or Human Resources to process.
17. Run reports and utilize data from EMR to manage individual KPI goals and expectations.
18. Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
19. All other duties as assigned.

ADA Requirements:

Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.

You have a lot to offer! And so do we!

Benefits:

• Competitive pay, paid weekly
• Medical Insurance (choice of 3 plans), with company contribution
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short and Long-Term Disability Insurance
• 401k plan with company match
• Paid Time Off
• Holiday Pay
• Ongoing training
• Performance based bonus

Avid Health at Home is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Qualifications:

1. Education: College degree preferred or equivalent work experience.
2. Licensure/Certification: CNA license preferred.
3. Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.
4. Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred.
5. Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call.
6. Skills and Additional Requirements:
7. Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills
8. A specific understanding of geographical/cultural requirements of branch office is preferred.
9. Satisfactory verbal and written communication skills.
10. Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently.
11. Ability to prioritize work activities and complete assignments in a self-directed manner with minimum need for constant supervision.
12. Language: Bi-lingual – English/Spanish a plus.