Customer Project Manager at Jobgether – United States

• Manage multiple concurrent customer projects from initiation to completion, ensuring timelines, scope, quality standards, and deliverables are consistently met.
• Develop and maintain detailed project plans, schedules, documentation, and milestone tracking to ensure full visibility of progress.
• Serve as the primary point of contact for customer stakeholders, facilitating regular status updates and ensuring clear communication throughout the project lifecycle.
• Coordinate cross-functional teams including onboarding, technical implementation, sales, product, and customer success to ensure seamless execution.
• Identify, assess, and mitigate project risks while proactively communicating challenges and proposing actionable solutions.
• Monitor project performance against timelines and KPIs, ensuring delivery quality and customer satisfaction standards are met.
• Track deliverables, escalate issues when necessary, and ensure alignment with leadership on priorities and resourcing.
• Drive process consistency and continuous improvement by refining project workflows and documenting best practices.
• Prepare regular reporting for leadership, including project updates, risks, performance metrics, and success outcomes.
• Support system setup, configuration, and integration activities in collaboration with technical teams.

Requirements:

• Proven experience in project management, customer implementation, or a similar client-facing coordination role.
• Strong ability to manage multiple projects simultaneously in a structured and fast-paced environment.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience in developing project plans, tracking milestones, and managing deliverables end-to-end.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Ability to work effectively across cross-functional teams and ensure alignment across departments.
• High attention to detail with strong organizational and documentation skills.
• Experience with process improvement, workflow optimization, or operational efficiency initiatives.
• Comfort working in remote environments and managing distributed stakeholders.
• Must be eligible for U.S. work authorization and able to pass required background and fingerprint checks.

Benefits:

• Competitive salary range of $80,000 to $110,000 USD.
• Fully remote work environment within the United States.
• Opportunity to lead high-impact customer implementation projects.
• Exposure to cross-functional collaboration across technical, sales, and product teams.
• Strong focus on process improvement and professional development.
• Structured and supportive team environment with clear accountability.
• Opportunity to build scalable project management practices and influence delivery standards.