What is the role of a Campus Visit Coordinator at Augustana College?

The Campus Visit Coordinator position at Augustana College is a Full-time or part-time position opportunity in the relevant field.

Where is this Campus Visit Coordinator job located?

Rock Island, Illinois, 61201, United States

What type of employment is offered for this Campus Visit Coordinator role?

Full-time or part-time position

What industry does this Campus Visit Coordinator position belong to?

This role spans multiple industries.

What is the expected salary for this Campus Visit Coordinator job?

Compensation will be discussed during the hiring process.

How can I apply for the Campus Visit Coordinator position at Augustana College?

You can apply directly through the application link provided.

Campus Visit Coordinator at Augustana College

At Augustana College, we don’t just educate students - we empower them. As a nationally recognized college of the liberal arts and sciences, we invest in engaged learning, maximizing student potential, and building strong community partnerships—the driving forces of our Bold & Boundless Strategic Plan (2024-29).

For our 2,500 students, Augustana offers a collaborative and student-focused environment, in which faculty and staff play an active role in shaping futures through hands-on learning, mentorship and leadership development. Located on a scenic, wooded campus in Rock Island, Illinois, Augustana is part of the vibrant Quad-Cities metropolitan area (pop. 470,000), about a 3-hour drive from Chicago.

We seek mission-driven professionals who are passionate about student success, innovation and making an impact. If you thrive in an environment that values curiosity, collaboration and the power of transformative education, we invite you to bring your talents to Augustana.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.
Job Title: Campus Visit Coordinator

Status: Non-Exempt Full-time 12 month schedule

Wage Grade: 720

Reports To: Manager of Campus Visit Experience

Position Overview: The Campus Visit Coordinator is the first point of contact for prospective students and their families, setting the tone for their experience with Augustana College. This role involves managing a fast-paced front office environment, providing exceptional customer service, and coordinating personalized campus visits. The coordinator supports the admissions team in delivering memorable, high-impact visit experiences that align with the college's recruitment goals.

Key Responsibilities:

1. Visitor Communication:

Serve as the primary point of contact for prospective students, families, and campus partners, providing accurate and friendly communication via phone, email, and in-person interactions.
Record and track interactions in the student information system, ensuring timely follow-up and accurate data management.

2. Visit Coordination:

Prepare personalized visit materials, including name tags, agendas, and information packets.
Create working visit agendas, coordinating schedules for counselor meetings, campus tour guides and meeting rooms.
Plan and execute group visits for school groups, field trips, and special events.
Schedule and coordinate athletic visit requests from coaching staff.

3. Student Staff Supervision:

Supervise a team of student Campus Visit Assistants, providing training, work and direction paired with ongoing support.
Collaborate with student workers to ensure a seamless and positive visitor experience.

4. Office Support and Administration:

Support the Manager of Campus Visit Experience in scheduling visitor appointments and coordinating faculty, coach, and counselor availability.
Provide additional support to admissions staff, including data entry, mail distribution, and office organization.
Maintain an organized inventory of visit supplies and office materials.

5. Event Support:

Assist incoming students with questions related to Orientation and Registration events.
Contribute to the planning and execution of large-scale visit events and special programs.

6. Problem-Solving and Professionalism:

Resolve scheduling conflicts and other issues independently, maintaining a professional and solutions-oriented approach.
Act as a resource for colleagues, providing insights and support as needed to enhance the campus visit experience.

7. Other Duties as Assigned:

Participate in special projects and support other admissions initiatives as needed.

Requirements:

Education:
High School diploma or GED. Advanced education or 1-3 years of customer service, event planning, or college admissions experience is highly preferred.

Skills & Experience:

Customer Service & Communication: 1-3 years of experience in customer service, including phone, email, and face-to-face interactions, with a demonstrated ability to make a positive first impression.
Event Planning & Coordination: Experience organizing and coordinating complex schedules and events, including group visits, presentations, and multi-step visitor agendas.
Technical Proficiency: Strong computer skills with intermediate knowledge of the Google Suite (Gmail, Google Calendar, Google Drive, Docs, Sheets) and experience with data entry and management in a CRM (e.g., Slate) preferred.
Leadership & Supervision: Experience working with or supervising student employees, providing direction, training, and mentorship to ensure high-quality visitor experiences.
Organizational Skills: Excellent prioritization and time management skills, with the ability to handle multiple projects and deadlines in a fast-paced environment with frequent interruptions.
Attention to Detail: Highly detail-oriented, with a track record of accuracy and thoroughness in materials preparation and data management.
Problem-Solving & Decision-Making: Strong critical thinking skills, with the ability to independently resolve scheduling conflicts and other unexpected challenges in a professional and timely manner.
Team Collaboration: Ability to build and maintain strong, collaborative relationships with colleagues across the admissions team and other campus departments.
Professionalism & Flexibility: Comfortable working independently and as part of a team, with a proactive, solutions-focused approach to daily responsibilities.

Physical Requirements: Must be able to lift 25 pounds on a frequent basis. Also required is the ability to listen, hear, speak, read, climb stairs, bend, stoop, and stand for intermittently long periods of time. Must be able to use a computer to accomplish a variety of job tasks.

Special Requirements: As key personnel representing the College, this position requires excellent interpersonal skills, the ability to relate to a diverse population, and the ability and willingness to model the mission and high standard of behavior of Augustana College.

Application Instructions: Interested applicants should submit a cover letter, resume, and names of 3 references. Review of applications will begin immediately. Applicants must be legally authorized to work in the United States; this position is not eligible for visa sponsorship.

Campus Visit Coordinator at Augustana College – Rock Island, Illinois

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