Plastic Surgery Coordinator at RITACCA COSMETIC SURGERY AND M – Vernon Hills, Illinois

The Plastic Surgery Coordinator is the strategic driver of the surgical consultation experience — blending luxury service, clinical knowledge, and sales performance.

This role guides patients from initial consultation through post-operative follow-up, ensuring an elevated, seamless experience while supporting revenue growth and clinical excellence. The Coordinator serves as both patient advocate and business partner, delivering white-glove service with strong conversion, education, and operational execution.

• Deliver a polished, high-touch consultation experience aligned with luxury brand standards
• Build trust through confident education, empathy, and clinical knowledge
• Guide patients through treatment plans, expectations, and financial processes
• Administer and review pre- and post-treatment photography with clinical accuracy
• Ensure every patient interaction reflects discretion, professionalism, and excellence
  

• Drive consultation-to-procedure conversion with ethical, relationship-based selling
• Present treatment plans, pricing, financing options, and surgical timelines clearly
• Maintain strong follow-up systems for consults, no-shows, and post-procedure check-ins
• Cross-promote surgical, non-surgical, and retail offerings
• Support internal and external marketing initiatives and events
  

• Maintain accurate EMR documentation and required patient forms
• Coordinate closely with surgeons and providers to assess progress and next steps
• Ensure compliance with HIPAA, company policies, and safety standards
• Stay current on surgical procedures, aesthetic trends, and competitor offerings
• Maintain an organized, polished, and prepared consultation environment
  

• Serve as primary liaison for surgical patients throughout their journey
• Foster long-term loyalty, referrals, and reputation management
• Resolve concerns with discretion, sound judgment, and solution-focused communication

• 2+ years in plastic surgery, aesthetics, med spa, or luxury service sales
• Proven consultation and closing experience in a high-touch environment
• Strong interpersonal communication and emotional intelligence
• Professional presence with exceptional attention to detai
• Ability to balance sales performance with clinical integrity
• Comfortable working independently while contributing to a team culture
• Proficiency in EMR systems, Microsoft Office, and clinical photography

• Fast-paced, high-performance surgical setting
• Requires flexibility for evenings, events, and occasional weekends
• Combination of standing, walking, sitting, and light lifting (<25 lbs.)
  
  

This role is ideal for a polished, performance-driven professional who thrives in a luxury medical environment, enjoys building meaningful patient relationships, and understands the balance between elevated service and business growth.

EOE Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.