Records & Credentialing Specialist at KLAMATH BASIN BEHAVIORAL HEALTH – Klamath Falls, Oregon

Job Title: Records and Credentialing Specialist

Shift: Enjoy a Monday-Friday schedule with the flexibility to start your day anytime between 6:00 AM-9:00 AM and wrap up between 2:00 PM-5:00 PM for a full 40 hour work week.

Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Southern Oregon.

Join an outstanding multi disciplinary team including an on staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.

What Is Great About This Opportunity

Vision: Sharing the power of mental wellbeing

Mission: Providing compassionate care throughout our community

At KBBH, we put people first; our clients, our community, and our team members. As part of our commitment to operational excellence, your work will help ensure our clinical teams can provide high quality care with confidence, accuracy, and compliance.

You’ll also enjoy life in a welcoming community surrounded by Southern Oregon’s natural beauty; ideal for hiking, biking, kayaking, ziplining, fishing, and outdoor wellness.

Pay Range

Compensation is based on job requirements, experience, internal equity, and market alignment. New team members typically join at the minimum to mid range.

Salary: $18.90-$23.65 DOE

KBBH pays up to 92% of health insurance premiums for you and your family.

Benefits

• Medical, Dental, Vision Insurance
• 403(b) Retirement Plan
• Paid Vacation & Wellness Days
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Discounts
• Employee Assistance Program (EAP)
• Wellness Program
• Tuition Reimbursement Program
• Student Loan Forgiveness Work Location (NHSC eligible)

About the Role

The Records and Credentialing Specialist plays a vital role in supporting KBBH’s mission by ensuring the accuracy, integrity, and timely management of medical records and provider credentials. You will maintain compliance with federal and state regulations, safeguard sensitive information, and help licensed providers stay active, credentialed, and ready to serve our community.

In this position, your work directly supports client care, operational efficiency, regulatory compliance, and the agency’s reputation for excellence. You will manage records requests, oversee licensing and credentialing processes, and—when assigned—serve as an alternative Adult Abuse Investigator, supporting the protection of vulnerable community members.

Key Responsibilities

Ensure timely, accurate, and compliant records management

• Monitor incoming records requests across multiple channels
• Review authorization, process requests, and release information within established timelines
• File, organize, and maintain documentation with precision
• Educate staff on HIPAA, 42 CFR Part 2, and documentation standards

Support provider credentialing and licensing processes

• Track licenses, credentials, and renewal timelines
• Facilitate initial and renewal credentialing with insurance companies
• Maintain positive working relationships with payers and regulatory bodies
• Develop and enhance internal credentialing workflows
• Release required information to agencies per legal requirements

Maintain agency wide compliance and regulatory alignment

• Understand and apply Oregon Administrative Rules related to behavioral health documentation
• Monitor legislative changes and advise leadership on required updates
• Support organizational readiness for audits, accreditation reviews, and compliance checks
• Success means: compliance risks are minimized and operational integrity is strengthened.
• Build cross department relationships to support workflows
• Partner with staff across programs to ensure documentation and credentialing needs are met
• Communicate clearly, proactively, and professionally

Serve as an Adult Abuse Investigator when assigned

• Investigate reports of abuse, neglect, or exploitation under DHS OTIS guidelines
• Review records, assess safety concerns, and determine if reports meet criteria for investigation
• Participate in Klamath County’s Multi Disciplinary Team (MDT)
• Coordinate with law enforcement, DHS, healthcare entities, and community partners

Success in This Role Looks Like

• Records and requests are processed with accuracy, discretion, and timeliness
• Providers remain fully credentialed with no lapses impacting client care or billing
• Regulatory compliance is maintained across documentation, release of information, and credentialing
• Staff rely on you as a trusted resource for HIPAA, OAR, and process guidance
• Investigations (when assigned) are thorough, well documented, and aligned with OTIS requirements
• You demonstrate professionalism, confidentiality, and proactive communication

What You Bring

Required

• High school diploma or GED
• Ability to work independently with accuracy and attention to detail
• Strong communication, organization, and problem solving skills
• Ability to maintain confidentiality and uphold ethical standards
• Proficiency with computers and ability to learn agency systems

Preferred

• Certification in Provider Credentialing and/or Medical Office Administration
• Licenses & Driving Requirements
• Valid Oregon driver’s license
• Insurable driving record
• Personal auto insurance (if conducting agency business)

If you are detail oriented, passionate about accuracy, and committed to supporting high quality behavioral health services, we’d love to meet you.

Apply today! and help strengthen the systems that support client care at KBBH.

Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to providing inclusive and equitable access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, or veteran status. Employment decisions are based on qualifications, merit, and agency needs.