Senior Field Service Engineer (#4510) at Hyosung America, Inc – BALTIMORE, Maryland

Hyosung America, Inc

Job Type: Full Time
Location: BALTIMORE, MD, US

OVERVIEW

Nautilus Hyosung America, Inc. (HYOSUNG INNOVUE) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

JOB SUMMARY:

The Senior Field Service Engineer is responsible for the service and maintenance of ATMs in their assigned territory and for assisting the Field Service Manager by providing support to the Field Service Engineers. The Senior Field Service Engineer will provide on-site support for ATMs, and they will participate in the training of Field Service Engineers. They will also assist with the staging and integration of ATMs.

ESSENTIAL FUNCTIONS:

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Provide First level of technical support to the FSEs.
• Communicate best practice to all team members.
• Assist the FSM in auditing the quality of service being provided by their team members.
• Support Chronic ATMs.
• Perform Van/hub parts audit.
• Cover service performance tasks in the absence of the FSM.
• Mentor new FSEs and struggling FSEs.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Potential travel for work to areas outside your home geography where management deems necessary at a short notice.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card.
• Follow all security procedures.
• Other duties as assigned

EDUCATION AND EXPERIENCE:

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service
• Have solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country (30-40% travel may be required)
• Ability to work all shifts, which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• While performing the responsibilities of the job, the employee is required to talk and hear.
• The employee is often required to sit and use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Employee must be able to lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper.
• Vision abilities required to perform this job include close vision.

WORK ENVIRONMENT:

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.
• This position is a high-security position, and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.
Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran