Sustainment Lead-Electronic Health Records at General Dynamics Information Technology – Silver Spring, Maryland

Location: Any Location / Remote
Full Part/Time: Full time
Job Req: RQ215709
Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
NACI (T1)

Job Family:
Administration

Job Qualifications:

Skills:
Electronic Health Records (EHR), Program Management, Sustainability Management
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
No

Job Description:

Sustainment Lead - Electronic Health Records

We are GDIT. As one of the largest IT and mission services providers to the government, we own our opportunities to better enable healthcare organizations to identify theirs.

At GDIT, we put our people first. As a Sustainment Lead supporting Electronic Health Record modernization program, you will be trusted to work on a large-scale Federal program and lead sustainment operations. The Sustainment Manager will be responsible for overseeing and managing the ongoing operations of our live Modernized EHR system. This includes coordinating new software release management and upgrades, overseeing the service desk operations, managing escalations, and ensuring effective training for new hires in the use of the EHR system.

The ideal candidate will have a strong technical background in EHR systems, excellent leadership and communication skills, and a passion for delivering exceptional service to clinicians and staff.

HOW A SUSTAINMENT LEAD WILL MAKE AN IMPACT:
• Accountable for sustainment and enterprise operations at modernized sites.
• Provides day-to-day tactical operations after implementation and supports the contract including collaborating, coordinating, and oversight for the live sites utilizing the modernized EHR system.
• Manages the four areas of sustainment: release management, training content management, service desk management and continual service improvement, and risk management.
• Broad understanding of current system capabilities and new functionality in development.
• Maintains consistent communication with the Contractor Project Management Office team.
• Assesses organizational health of where deployment has occurred, reviews Key Performance Indicators and makes recommendations to assist the client to return to or exceed baseline performance based on the service level agreements, enterprise level integration, and utilization data.
• Work with DHA and sites to prioritize scope and issue escalations and adoption/standardization initiatives.
• Estimate cost, schedule, and training impacts of both custom and non-custom changes based on scope and issue escalations.
• Ensures Release Management process is followed (e.g., fixes, patches, and upgrades).
• Coordinates with the ongoing Training Content Management team to ensure new hire and retraining/remedial content/participation is updated and tracked.
• Oversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of user issues and inquiries.
• Collaborate with cross-functional teams, including IT, Clinical Informatics, and Training, to ensure the successful deployment of new system enhancements and updates.
• Develop and maintain strong relationships with key stakeholders, including clinicians, staff, and EHR vendors, to address operational issues and drive continuous improvement.
• Ensure new hires receive comprehensive training in the use of the EHR system, collaborating with the Training team to develop and deliver training programs.
• Stay up to date with industry best practices and emerging trends in EHR systems, sharing knowledge and insights with the team to drive innovation and process improvement.
• May supervise others.

WHAT YOU'LL NEED TO SUCCEED:
• Bachelor's degree

• 8+ years of relevant experience

• Experience with large scale Electronic Health Record (EHR) sustainment
• Experience with post go-live optimization
• Ability to travel up to 25% of the year, if needed
• Must be able to obtain a Public Trust clearance
• This position is a remote role for candidates based in the VA/DC/MD region.

DESIRED QUALIFICATIONS AND EXPERIENCE:
• Degree in Healthcare Informatics
• Oracle Health (Cerner) certification
• 8+ years of experience in system administration and support
• ITIL certification
• Experience with ITSM
• PMP certification

Visa sponsorship will not be provided.

WHAT GDIT CAN OFFER YOU:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Full-flex work week
• Challenging work that makes a real impact on the world around you

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans