Manager at RWJBarnabas Health – NEWARK, New Jersey

Job Title: Manager

Location: Newark Beth Israel Medical Ctr

Department Name: Quality Resource Services

Req #: 0000234857

Status: Salaried

Shift: Day

Pay Range: $84,000.00 - $120,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Manager supports the efforts of the Quality Resource Services Department along with the Director and VP of Quality, Safety and Experience in transforming culture through the development and execution of programs, methods and initiatives to enhance and propel all quality, safety, experience and HRO initiatives. The Manager is responsible for working with leaders, physicians, clinical and nonclinical staff on managing, classifying, improving and implementing education and continuous improvement initiatives that deliver safe, high-quality care and the best possible patient experience..

Qualification

Scheduling Requirements (non-exempt positions):

• Full-Time
• Day

Essential Functions:

• Serves as a liaison between the RWJBarnabas Health System, NBIMC and the employees, patients, family members, caregivers and visitors that we serve. Assists the Director in supporting the coordination efforts for our quality programs, high reliability journey, safety behaviors, and patient experience. Develop and oversee training and education related to HRO tools & behaviors, Patient Experience key concepts, and the utilization of patient experience and incident reporting platforms.
• Oversee and manage various quality, safety, and patient experience systems currently in place and utilized on a daily basis such as: Verge, Press Ganey, MARTTI, Huron etc. Supports Director in developing and implementing a strategic plan for quality, patient safety, and patient experience initiatives that coincides with the RWJBarnabas mission and vision. Oversee the incident reporting system and ensure events are completed in the appropriate turnaround time as needed asper our policies and procedures. Work in synergy with all other performance improvement programs and organizational goals, in order to support continuous improvement in all service initiatives.
• Supports the Director in organizing data and activities related to Leapfrog and USNWR submissions. Proactively assesses quality and safety performance as it relates to publicly reported metrics and CMS stars (e.g., PSIs, HACs). Analyze all data available to us such as HCAHPS, Verge Data, Comment reports, etc. to make the necessary changes in the evolving healthcare industry and adjust to the trends.
• Facilitate cause analyses, ACAs/RCAs and proactive risk assessments in collaboration with key stakeholders. Plans and conducts meetings with department leaders to review trends and strategies to improve quality, safety, and the patient and employee experience. Serves as a lead for the safety coach program and coaches, Mentors and develops new coaches as they are recruited. Meets monthly with safety coaches to strategize and implement programs.
• Seeks feedback and recommendations from others to improve quality, processes and services. Strategize with personnel at all levels to develop and coordinate quality, patient safety, and experience programs.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to supports our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer