Bilingual Administrative Assistant at Distro – Mérida, Yucatán

We are seeking a detail-oriented and client-focused Intake Specialist to serve as the first point of contact for prospective clients. This role plays a critical part in our firms growth by managing inbound and outbound communications, qualifying leads, and guiding potential clients through the retainer process. The ideal candidate has strong communication skills, legal intake experience, and the ability to manage sensitive information with professionalism and empathy.

Key Responsibilities

Handle inbound and outbound calls, messages, and follow-ups with prospective clients

Conduct structured legal intake interviews to gather accurate personal and case-related information

Qualify leads based on firm-defined criteria and intake guidelines

Accurately document all client information in the CRM or case management systems

Required Skills & Qualifications

Fluency in English and Spanish (spoken and written)

Previous experience in legal intake, legal support, or a client-facing legal environment

Basic to intermediate understanding of legal concepts and intake workflows

Strong communication, active listening, and interpersonal skills

High attention to detail and accuracy in data entry

Ability to manage multiple cases and priorities effectively

Comfortable working with CRMs, intake systems, and documentation tools

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