Receptionist in Worcester, Massachusetts at Salem Community Corp

Receptionist – Full Time | $16.00–$18.00/hr | Worcester, MA

The Knollwood Nursing Center at The Briarwood Community is hiring a Receptionist to join our Administrative Team. This full-time role is an excellent opportunity for someone with strong customer service, communication, and administrative skills who is looking to grow in healthcare administration. Typical schedule is Monday–Friday, daytime hours, with flexibility based on organizational needs.

Proudly rated the #1 Continuing Care Retirement Community in Massachusetts by Newsweek for the past three years, The Briarwood Community offers a supportive, resident-focused environment where staff are respected, supported, and empowered to provide exceptional care.

• All employees are eligible for discounted meals

• All employees enjoy free use of our indoor pool, state-of-the-art gym, and sauna

• Employees regularly scheduled to work 24 hours or more per week are eligible for:

  • Fixed paid holidays

  • Vacation time in addition to sick time

  • 401(k) with a 2% employer match on up to a 4% employee contribution

  • Medical and dental insurance

  • Flexible Spending Account (FSA)

  • Employer-paid life insurance equal to 1x annual salary

• Opportunity to work in a collaborative healthcare environment supporting residents, families, and staff

• Greet residents, families, visitors, vendors, and staff in a courteous and professional manner

• Answer, screen, and route incoming phone calls; take accurate messages and respond to general inquiries

• Support front desk operations, including visitor check-in and directing guests appropriately

• Process invoices, verify charges, and route documentation for payment and approval

• Assist with billing-related inquiries and communicate with internal departments as needed

• Maintain accurate records and documentation through data entry, filing, scanning, and copying

• Receive, sort, and distribute mail and deliveries

• Maintain confidentiality and comply with HIPAA regulations

• Ensure the reception area remains clean, organized, and welcoming

• Collaborate with clinical and administrative teams to support daily operations

• High school diploma or equivalent required

• Previous receptionist, administrative, or healthcare office experience preferred

• Experience processing invoices or supporting billing functions preferred

• Familiarity with EMR systems and medical office procedures preferred

• Strong communication and interpersonal skills

• Excellent organizational skills and attention to detail

• Ability to multitask effectively in a fast-paced healthcare environment

• Customer service–oriented mindset with professionalism and empathy

At The Knollwood Nursing Center at The Briarwood Community, we are committed to providing compassionate, high-quality long-term care and rehabilitation services that support each resident’s comfort, dignity, recovery, and quality of life. As part of The Briarwood Community, Knollwood reflects the broader mission of enhancing the well-being, independence, and personal fulfillment of seniors through coordinated care and supportive services. In this role, you will help create a welcoming and supportive experience for residents, families, visitors, and staff each day.