Customer Service Representative — Healthcare Account in Barranquilla at Distro

Customer Service Representative — Healthcare Account (Vacante de prueba)

Company: Solvo Global Location: Barranquilla, Colombia (On-site — Centro Empresarial Las Américas) Schedule: Monday to Friday, 8:00 AM – 5:00 PM (Colombian Time) Contract type: Indefinite term Salary range: COP $2,800,000 – $3,400,000/month depending on experience

About the role:

As a Customer Service Representative, you will be the first point of contact for members and providers of a U.S.-based healthcare plan. You will handle inbound calls to resolve inquiries related to benefits, eligibility, and claims, ensuring a clear, empathetic, and efficient experience for every caller.

Responsibilities:

Answer inbound calls from members and providers using proper greeting and call handling protocols

Listen actively to identify the caller's issue and provide accurate, timely resolution

Explain benefits, eligibility, and claims information in clear, simple language

Process routine changes including adding dependents, updating addresses, and physician changes

Research Summary Plan Documents to quote benefits correctly

Log all call details into the system with proper notation during the call

Maintain strict confidentiality in compliance with HIPAA regulations

Meet attendance, punctuality, and schedule adherence standards

Support onboarding of new team members through call shadowing when assigned

Requirements:

Minimum 1 year of experience in a customer service role, preferably in a call center environment

Advanced conversational English (B2+ or higher) — this is a fully English-speaking account

Proficiency in Microsoft Office Suite (Excel, Outlook, Word)

Strong communication and active listening skills

Experience in healthcare, insurance, or benefits administration is a plus but not required

What we offer:

Indefinite-term contract with full legal benefits (prestaciones de ley)

Career growth opportunities within the organization

Training and ongoing development

Collaborative work environment

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