Representative, Customer Loyalty in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Representative, Customer Loyalty in the United States.

This role focuses on protecting and growing recurring revenue by proactively identifying customers at risk of churn and executing targeted retention strategies. You will act as a key point of contact for high-priority accounts, combining customer insight with structured outreach to improve satisfaction and renewal outcomes. The position operates at the intersection of customer success, sales, and revenue management, requiring strong cross-functional collaboration. You will analyze churn drivers, design intervention strategies, and help shape lifecycle programs that improve long-term customer engagement. This is a high-impact, customer-facing role where success is measured by retention performance and reduced cancellations. You will work in a fast-paced environment where prioritization, communication, and ownership are essential. The role offers the opportunity to directly influence customer experience and business stability through meaningful relationship management.

In this role, you will focus on reducing customer churn, strengthening relationships, and ensuring long-term account retention through proactive and reactive engagement strategies.

• Identify at-risk customers and execute retention initiatives such as outreach calls, save offers, and targeted intervention strategies to prevent churn and protect recurring revenue.
• Manage high-priority customer issues that exceed frontline support, ensuring timely resolution and strong customer satisfaction outcomes.
• Collaborate with Sales, Customer Experience, and Revenue teams to analyze churn trends and improve retention strategies across the customer lifecycle.
• Support pricing initiatives and ensure customers receive fair and value-aligned solutions that encourage renewal and continued engagement.
• Develop and maintain strong customer relationships across multiple account levels while understanding evolving customer needs and expectations.
• Contribute to internal process improvements and perform additional duties as needed to support retention goals and business priorities.

This role requires a strong background in customer engagement, sales, and relationship management, along with the ability to operate in a fast-paced, metrics-driven environment.

• 3+ years of combined experience in customer service and/or sales, with direct customer interaction responsibilities.
• Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint) and ability to manage data and reporting tasks effectively.
• Demonstrated ability to build customer relationships, handle objections, and execute retention or sales conversations successfully.
• Excellent communication skills, both written and verbal, with the ability to present solutions clearly and persuasively.
• Strong problem-solving, organizational, and analytical skills with the ability to manage multiple priorities simultaneously.
• Experience in negotiation, consultative customer engagement, and cross-functional collaboration in a structured business environment.
• Bachelor’s degree in Business, Marketing, Sales, or a related field is preferred but not required.

• Competitive salary range: $49,000 – $61,000 annually
• Medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with company match
• Remote work opportunity within the United States
• Structured professional development and internal growth opportunities
• Exposure to cross-functional teams and revenue-impacting initiatives
• Inclusive and collaborative work environment focused on customer success