Service Dispatcher at Team Kline – Des Moines, Iowa

Job Title: Service Dispatcher
Location: Des Moines
Reports To: Global Service Manager
Job Type: Full-Time
Direct Reports: None

Join Team Kline – Where you’re not just an employee, you’re an owner!
When you join Team Kline you become an employee owner, sharing in our success as we continue to grow. Since wiring our first home in 2004, we’ve grown to around 400 team members across five locations: Des Moines, Cedar Rapids, Waterloo, Omaha, and Kansas City. We’ve expanded our services to include HVAC, electrical, plumbing, and more!

Job Summary:
We are seeking an organized and detail-oriented Dispatcher to schedule service appointments for all branch locations, coordinate service calls and dispatch technicians efficiently following reports for accurate call placement. The ideal candidate will have strong communication skills, the ability to multitask under pressure and has experience in scheduling and logistics.

Key Responsibilities:

• Field incoming phone calls to schedule service appointments for all branch locations
• Schedule and dispatch service technicians based on customer requests, technician availability and skill level and location
• Montor job progress and adjust schedules as needed to maximize efficiency
• Provide feedback and updates to Service Manager throughout the day
• Communicate with customers to confirm appointments and provide updates
• Ensure each call is accurate and detailed to set our technicians up for success
• Provide support to team members throughout the day as needed
• Address customer inquiries, provide information about our services and resolve basic issues
• Maintain accurate records of service calls
• Communicate effectively with Customer Service Representatives and Service Managers to coordinate scheduling
• Work with Customer Service Representatives to prioritize urgent service requests
• Provide consistent support to field technicians providing them with necessary job details and important information about their customers
• Rescheduling appointments as needed
• Assist with outbound calls to schedule appointments or follow up on service requests
• Perform other duties as assigned to support the team and company

Qualifications:

• High school diploma or equivalent
• 1-3 years experience in dispatching, scheduling or a related field
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer knowledge
• Excellent verbal and written communication skills
• Friendly and professional demeanor
• Strong problem-solving skills and the ability to make quick decisions while prioritizing attention to detail
• A basic understanding of our service area – main roads, cities, towns, etc.
• Must have reliable transportation as this is an in-person position
• Ability to accurately type 50 wpm
• Knowledge of Service Titan is a plus
• Experience in the service industry is a plus

Physical Requirements & Work Environment

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a telephone and computer to communicate with customers and teammates
• Occasional lifting of office supplies, files and equipment up to 25 pounds
• Ability to move freely around the office to access files, office equipment and interact with team members
• Regularly required to talk or hear and occasionally required to stand, walk and reach with hands and arms

Why Team Kline?

• Competitive Benefits: Comprehensive medical, dental, vision, life insurance, and short-term disability plans. Team Kline covers long term disability 100%.
• Financial Security: 401k with a company match, plus our amazing Employee Stock Ownership Plan (ESOP)!
• Paid Time Off: Company paid holidays, and up to five weeks of paid time off!
• Training & Growth: Accredited on-site apprenticeship partnered with Hawkeye Community College for Electrical and HVAC, and ABC of Iowa for plumbing apprenticeships. Career advancement and career development opportunities
• Fun Perks: Company outings, opportunities to win cash prizes, and a team environment like no other.

If you’re ready to take the next step in your career with a company that values you and your contributions, then we can’t wait to meet you!