Customer Service Coordinator at Bridgetower Media – Rochester, New York

BridgeTower Media is seeking a full time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution.

This is a hybrid position requiring two days per week in the Rochester office and occasional attendance at events.

What skills does the job require?

• Proven track record of inbound and outbound customer centric support experience: 1–3 years general office/data entry, customer service, call center, or account management.
• Strong relationship building skills, especially via remote channels.
• Proficiency at proofreading through remarkable attention to detail .
• Able to manage multiple priorities within a fast-pace, deadline driven, multidiscipline, structured environment.
• Articulate and professional in communication with external clients and internal departments.
• Independent self-starter who can also be a team player.
• Strong typing skills (80 WPM minimum)
• Solid knowledge of MS Office and basic office equipment.
• Reliable home internet connection with minimum 50mbps up/10mbps down

What will you be Responsible for?

• Assist our clients with all their legal ad placement needs including but not limited to deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices.
• The work in this position can be tedious. You must have a sense of urgency, attention to detail with strong organizational and follow-up skills for completeness & correctness.
• Ideal candidate must be able to work independently with little supervision.

What does BridgeTower Media offer?

• A competitive benefits package that includes health, vision, dental plus robust supplementary options.
• Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages
• Health Savings Account with employer contribution
• 24-hour TeleMedicine and TeleCounseling Services
• Employee Assistance Program
• Paid Leave Program
• Unlimited PTO
• Sick Time
• Summer Weekend Jumpstart Hours**
• Over 10 holidays paid
• Tuition Assistance Program
• 401K with a company match
• Growth opportunities to build your career
• Learning & Development programs

**As long as business needs are met*

About BridgeTower Media

BridgeTower Media is a leading business intelligence, marketing and event platform providing authoritative content and expert analysis through its 40+ B2B media and research brands. More than 4.4 million business decision-makers rely on BridgeTower Media for timely information and expert insights to grow their businesses. These deep and trusted first-party customer relationships power tailored insights for business executives and precision audience targeting for omnichannel marketing solutions. BridgeTower Media also celebrates professional and organizational success through 200+ events and its Best Companies Group. BridgeTower Media is a Transom Capital portfolio company. For more information, please visit www.bridgetowermedia.com.

BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.