Electronic Billing Supervisor at Appalachian Regional Healthcare System – Boone, North Carolina

Location: Boone, North Carolina | Full-Time | Hybrid
Schedule: Monday–Friday; 8:30am - 5:00pm

As a Billing Supervisor within UNC Health Appalachian’s Patient Financial Services team, you will play a key leadership role in ensuring accurate, timely, and high-quality billing processes that directly support our organization’s mission. You’ll oversee daily billing operations, partner closely with internal teams, and contribute to system-wide goals through efficiency, accuracy, and a commitment to excellence.

Join a purpose-driven healthcare system located in the stunning Blue Ridge Mountains. Boone offers exceptional quality of life, outdoor adventure, and a warm, community-centered environment.

• Compensation: Starting pay begins at $22.66 per hour to $33.99, with competitive rates based on experience and education.
• Benefits: Comprehensive medical/dental/vision, HSA, supplemental insurance, PTO, 403(b) with employer match, tuition reimbursement, paid parental leave, wellness incentives, and more.

• Supervise the daily operations of the Patient Financial Services billing team, ensuring accurate and timely processing of charges.

• Monitor workflow, productivity, and quality control standards to support organizational and departmental goals.

• Evaluate staff performance, provide coaching, and support training programs to promote growth and efficiency.

• Maintain adherence to regulatory requirements and billing guidelines across all payer types.

• Collaborate with leadership to identify trends, resolve issues, and support continuous improvement initiatives.

• Prepare and maintain billing-related management reports using Microsoft Office tools, including Excel.

• Promote teamwork and shared problem-solving across the billing and revenue cycle teams.

• Associate degree required or equivalent job experience.

• Bachelor’s degree preferred.

• CPC certification preferred.

• Five (5) or more years of supervisory experience in a hospital or physician setting preferred.

• Strong proficiency in Microsoft Office applications, including Excel for reporting.

• Demonstrated ability to co-manage departmental operations, evaluate performance, and lead staff.

• CPC (Certified Professional Coder) preferred.

• Strong critical thinking, diplomacy, and relationship-building abilities.

• Excellent oral and written communication skills.

• Thorough knowledge of third-party payer regulations and billing requirements.

• Skilled in problem solving, data analysis, and process evaluation.

• Proficiency with Microsoft Word, Excel, email, and billing-related software systems.

• Visual and hearing acuity required; ability to engage in clear oral communication.

• Manual dexterity for typing and computer work.

• Ability to move throughout hospital areas as needed.

• Periods of sitting, with some standing, walking, and occasional lifting.

• Exposure to typical office and healthcare administrative environments.

• Mission-Driven Work: Your leadership directly impacts financial accuracy and supports patient access to quality care.
• Growth Pathways: UNC Health Appalachian offers opportunities for professional development, certifications, and internal mobility.
• Collaborative Culture: You’ll join a supportive revenue cycle team committed to integrity, accountability, and service excellence.
• Mountain Lifestyle: Boone’s natural beauty, outdoor recreation, vibrant arts scene, and outstanding schools make it an exceptional place to live and work.
• Commitment to Inclusion: We foster a workplace where all individuals feel respected, valued, and empowered.

Ready to lead a high-performing billing team and make a meaningful impact across our health system?
Apply today to join UNC Health Appalachian as a Billing Supervisor.

UNC Health Appalachian, the leader in High Country healthcare, consists of three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. We are committed to improving health, enhancing quality of life, and making life better for our community.

UNC Health is a state entity affiliated with the University of North Carolina system, operating 14 hospitals, 18 hospital campuses, and over 500 clinics. Over the past three years, UNC Health has provided $400+ million in uncompensated or charity care to North Carolina residents.

UNC Health Appalachian values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applications from all backgrounds and are committed to a fair and inclusive hiring process.

Employment at UNC Health Appalachian is contingent upon the successful completion of a background check and drug screening. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.