Service Manager at Morrison Industries LLC – Traverse City, Michigan

Join Our Team as a Service Manager in Traverse City!

Are you ready to take your career to the next level? Morrison Industrial Equipment is seeking a dynamic and resolute Service Manager to join our team at 2749 Aero Park Drive, Traverse City, MI 49686-9101. If you have a passion for managing service departments, supporting customers and technicians, and ensuring top-notch service quality, we want to hear from you!

Why Morrison Industrial Equipment?

At Morrison Industrial Equipment, we value our employees and offer a supportive, family-oriented work environment. With over 70 years of service, we pride ourselves on our strong customer base and commitment to excellence. As a leading material handling equipment dealer, we provide a wide variety of products, including LP, diesel, and electric forklifts, scissor and boom lifts, floor cleaning equipment, and much more!

What We Offer:

· Competitive Compensation: Pay commensurate with experience but enjoy a guaranteed first-year base compensation level of $72,000 through a salary and quarterly incentive program.

· Comprehensive Benefits: Health, dental, vision, FSA options, life, and disability insurance available from day one. Plus, generous paid time off, paid holidays, and a retirement plan with a 50% match on the first 6% you contribute, up to $2,500 per year.

· Additional Perks: Employee referral incentives, wellness programs, and an employee assistance program.

Our Ideal Candidate:

· Experience: 3+ years of management experience, strong mechanical knowledge, and experience in dispatch services.

· Skills: Excellent people skills, written and verbal communication skills, and intermediate computer skills (including Microsoft Office 365).

· Attributes: Ability to multi-task and prioritize in a challenging environment, and a commitment to providing exceptional customer service.

Key Responsibilities:

· Manage Technician Timecards: Organize weekly payroll and ensure accurate processing.

· Work Order Management: Open, process, and monitor work orders for efficient service delivery.

· Customer Communication: Proactively contact customers to provide repair status updates.

· Daily Debriefing: Collaborate with technicians to ensure efficient scheduling.

· Estimate Preparation: Prepare, present, and process repair estimates.

· Warranty Claims: Handle warranty claims with precision.

· Customer Support: Answer phones and assist customers with a positive, client-driven attitude.

· Rental Assistance: Support rental inquiries, quotations, set-up, and deliveries.

· Additional Duties: Perform other tasks as assigned.

Join Us Today!

If you are ready to be effective and be part of a team that values communication, attitude, and training opportunities, apply now! Check us out at Morrison Industrial Equipment and take the first step towards a rewarding career with us.