Operations Manager at Lucky Lincoln Gaming LLC – Decatur, Illinois

Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual revenue and a mission to become the largest. As we shift to a regional district model, Operations Managers are the frontline leaders who keep our routes running smoothly, reliably, and profitably. This is a hands-on role for someone who thrives on discipline, accountability, and fast-paced field work.

THE ROLE

As an Operations Manager, you will own the day-to-day operational performance of a defined route within a geographical district. You’ll lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners. You’ll be the operator who ensures every site in your area runs smoothly, consistently, and up to Lucky Lincoln standards.

You’ll report to a District Manager and play a key role in service quality, revenue protection, and customer satisfaction.

KEY ACCOUNTABILITIES

• Lead, train, and hold accountable a team of 4–10 technicians
• Maintain vault accuracy, cash integrity, and route-wide cash reconciliation
• Oversee schedules, route assignments, and technician efficiency
• Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance
• Ensure rapid service response times and equipment reliability
• Uphold location-level operational standards across the region
• Build strong partnerships with location owners to support retention
• Track route KPIs and use data to drive performance improvements
• Support the District Manager with insights, problem-solving, and operational execution

• 5+ years in operations, field service, route management, or warehouse leadership
• Experienced in leading hourly teams with clear accountability
• Strong operational instincts — you know how to run a tight route
• Comfortable with cash handling and accuracy under pressure
• Mechanically curious and able to guide techs through troubleshooting
• Calm under pressure and decisive in the field
• Strong communicator who builds trust with both teams and partners
• Gaming or regulated industry experience is a plus
• Able to obtain IGB credentials