What is the role of a BEHAVIORAL HEALTH RECEPTIONIST at Mary Greeley Medical Center?

The BEHAVIORAL HEALTH RECEPTIONIST position at Mary Greeley Medical Center is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this BEHAVIORAL HEALTH RECEPTIONIST job located?

Ames, Iowa, 50010, United States

What type of employment is offered for this BEHAVIORAL HEALTH RECEPTIONIST role?

Full-time or part-time position

What is the expected salary for this BEHAVIORAL HEALTH RECEPTIONIST job?

Compensation will be discussed during the hiring process.

How can I apply for the BEHAVIORAL HEALTH RECEPTIONIST position at Mary Greeley Medical Center?

You can apply directly through the application link provided.

BEHAVIORAL HEALTH RECEPTIONIST at Mary Greeley Medical Center

BEHAVIORAL HEALTH RECEPTIONIST

Position Summary
- Under general supervision, supports the medical center's mission by performing a variety of clerical, general office duties and support functions for Behavioral Health Services such as: correspondence, sorting and routing incoming mail, photocopying, greeting customers, answering the telephone, relaying messages, managing and assembling patient records, supply inventory and control, payroll editing, safety monitoring, quality/patient data collection and monitoring. Complies with governmental regulations and reporting. Provides input into departmental activities. Ensure all actions taken support patient centered care.
Position Responsibilities
- Unit Specific Position Responsibilities
  - Serves as the Receptionist for Behavioral Health Inpatient Unit.
  - Answers calls within three rings and screens telephone calls; processes information, and relays messages as appropriate.
  - Maintains a presence at the main desk at all times unless relieved, greeting customers promptly and courteously, monitoring and managing department access control, patient/staff safety via camera monitoring and door access controls.
  - Demonstrates positive customer relation skills.
  - Prepares and assembles patient records, and maintains various patient logs and related records.
  - Performs editing of employee payroll records in Kronos and maintains confidentiality and security of this information.
  - Performs general clerical support to the department including typing, filing and maintenance of office equipment.
  - Uploads court documents via online court systems, communicates with court to maintain accurate dates/times of court proceedings, notarizes court documents, maintains on-call magistrate/judge list and other related court functions.
  - Conveys a positive image of the medical staff and supports medical center initiatives related to enhancing medical staff relationships.
  - Identifies ways in which to support patient care services to help them work more efficiently and effectively. Thanks critically and problem solves day-to-day issues.
  - Supports lean program/standard work and recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services provided.
  - Sorts and routes incoming and outgoing mail.
  - Performs monthly environmental assessments, quality control/safety checks and reports non-compliance to leadership.
  - Obtains/Maintains/Stocks department supplies and monitors to insure no outdates.
  - Audits and reports staff completion and compliance with core measure documentation.
  - Participates in and supports various departmental/hospital education initiatives.
  - Treats coworkers, customers and patients with respect and dignity and demonstrates PRIDE values in all interactions.
  - Other duties as assigned.
Qualifications, Knowledge & Experience
- Required Qualifications (Including any licensure, certification, education):
  - Mandatory Reporter training or within 90 days of hire and must maintain throughout employment.
  - De-escalation training prior to performing direct patient care or within 90 days of hire.
  - Combative Patient Response Team training within 90 days of hire and must maintain throughout employment.
- Organizational Requirements:
  - Maintain stroke education per regulatory requirements.
- Preferred Qualifications:
  - Notary Public
  - Clerical experience/and or education
  - High school diploma or GED
- Required Knowledge, Skills & Experience:
  - One year experience using Microsoft Office.
  - Skill in the use of office equipment.
  - Ability to interact positively with all departments of the Medical Center.
  - Ability to convey messages in a direct, clear and positive manner.
  - Can deal tactfully with the public; prioritize duties and handle stressful situations.
  - Time management.
  - Ability to maintain confidential information.
- Preferred Knowledge, Skills & Experience:
  - Kronos experience.
  - Two years of behavioral health experience or equivalent combination of education and/or experience.

BEHAVIORAL HEALTH RECEPTIONIST at Mary Greeley Medical Center – Ames, Iowa

About This Position

Scan to Apply

Job Location

Frequently asked questions about this position

Latest Job Openings in Iowa

Production Supervisor

CDL-A - Dedicated Yard Jockey truck driver

Executive Director | Senior Living

CDL-A - Dedicated Reefer daytime truck driver - Costco

CDL-A - Dedicated truck driver