Consumer Loan Processor I at Copper State Credit Union – North Phoenix, Arizona

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

As a Consumer Loan Processor I, you will:

• Prepare and review documents for either consumer loan closings or indirect auto funding, ensuring accuracy and compliance with Credit Union policies.
• Coordinate with members, Consumer Loan Specialists, and dealers to schedule closings, prepare closing packages, and meet contractual timelines.
• Communicate effectively with members and team members to resolve questions about loan processing, underwriting, funding, or closing.
• Process loan applications promptly, utilizing tools like DocuSign, remote printing, or mail delivery to facilitate closings.
• Set up and maintain complete loan files, obtaining required documents (e.g., income verifications, purchase orders, payoffs).
• Collaborate with the Lending Sales Team and dealers to address underwriting or post-closing conditions.
• Deliver adverse action notices to borrowers as required, ensuring clear and empathetic communication.
• Utilize DocuSign software to create and manage forms, ensuring operational efficiency.
• Produce accurate weekly and monthly reports as directed by management.
• Book and fund closed loans, ensuring compliance with standards.

To be successful in this role, you will need the following competencies:

Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.

Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.

A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.

Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.

Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.

Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Company Overview

Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.

• Education equivalent to a high school diploma or GED; some post-secondary education preferred.
• 1–3 years of consumer lending, loan processing, or indirect auto funding experience in a credit union or financial institution preferred.
• Strong interpersonal and communication skills to build rapport with members, colleagues, and dealers.
• Knowledge of either consumer loan policies or indirect auto funding processes, including credit criteria, interest rate calculations, and loan products (e.g., GAP, Debt Cancellation Protection).
• Excellent organizational skills and attention to detail.
• Technologically proficient, with the ability to use loan processing software and tools like DocuSign.
• Intermediate mathematical skills (decimals, percentages, fractions).
• Ability to thrive in a fast-paced, high-volume environment while maintaining a positive attitude.