Device Support & Configuration Associate at ConnectUs Corp – King of Prussia, Pennsylvania

Device Support & Configuration Associate

Location: King of Prussia, PA | On-site | Full-Time

Are you a tech-savvy problem solver who loves helping others? Join our fast-paced team as a Device Support & Configuration Associate and become the go-to expert for configuring and troubleshooting Smartphones, Tablets, and Laptops!

What You’ll Do:

• Configure and set up mobile devices in a warehouse environment
• Provide expert technical support to resolve mobile device issues.
• Diagnose and troubleshoot technical problems with patience and precision.
• Escalate complex cases when needed to ensure timely solutions.
• Maintain deep product knowledge and stay current on industry updates.
• Document all customer interactions and contribute to knowledge base resources.
• Create clear guides and FAQs to help customers self-serve.
• Collaborate with your team, sharing insights and participating in ongoing training.

What We’re Looking For:

• Bachelor’s degree in IT, Computer Science, or related field preferred.
• Minimum 2 years of technical support experience, ideally with mobile devices.
• Strong problem-solving skills and a customer-first mindset.
• Excellent verbal and written communication skills.
• Ability to multitask and work independently in a dynamic environment.
• Availability to work Monday–Friday, 8 AM–5 PM, on-site in King of Prussia, PA.

Why Join Us?

• Competitive salary + comprehensive benefits package.
• Career growth opportunities with professional development support.
• Vibrant, collaborative workplace where your contributions matter.
• Fun team events and a culture that values innovation and teamwork.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

Experience: At least 2 years of experience in technical support or a similar role.

Skills:

• Exceptional problem-solving abilities and a knack for troubleshooting.
• Outstanding communication skills, both verbal and written.
• Strong understanding of technical support best practices.
• Ability to manage multiple tasks efficiently and effectively.
• Ability to work 8AM - 5PM Monday to Friday at our King of Prussia, PA headquarters