Partnership Team Manager at NBKC BANK – Kansas City, Missouri

Summary Description

nbkc bank is currently looking for a Partnership Team Manager to join our Fintech/Baas team.

As the Partnership Team Manager you will lead and develop the relationship management team, manage a sales pipeline, and provide payments expertise. You will handle complex customer issues, ensure compliance with regulations, and build strategic relationships to enhance the client experience.

This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO office.

Interested in learning more? Check out more details below.

What you’ll do

• Lead the relationship management team in sales/pipeline, customer implementation, and ongoing relationship management efforts.
• Develop and maintain relationship management standards for team members, ensuring engagement with fintech partner initiatives.
• Manage, coach and develop relationship management team members to elevate skill sets to exceed performance objectives based on company goals.
• Act as an escalation point for the relationship management team in resolving complex customer issues and concerns.
• Execute a consistent, disciplined sales management process to actively identify and manage a robust pipeline
• Develop and maintain an in-depth knowledge of products and services as well as knowledge of competitors and competitive products
• Provide payments expertise to ensure fintech products and funds flow meet regulatory requirements and mitigate risk.
• Develop strategic relationships with all key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience
• Develop, monitors, and manages sales initiatives; provides periodic status reports to management
• Work with management on department budgeting, individual fintech contract negotiations, reporting, pricing templates and proposals, along with other aspects of managing the fintech portfolio.
• Responsible for profiling needs of prospects and customers; then making appropriate recommendations
• Follow all applicable laws and regulations
• Perform other duties and projects as assigned

What you’ll bring

• Bachelor’s degree preferred (High school diploma or GED required)
• Prior management experience, minimum 5-7 years; leading teams of relationship managers
• Minimum of 5-7 years of commercial and/or consumer banking experience; treasury/cash management sales and service experience preferred
• Knowledge of Bank products and services
• Knowledge and understanding of current regulations and compliance laws

Bonus Points

• Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) is a plus
• Excellent Communication skills (both verbal and written)
• Strong sales skills
• Exhibit active problem-solving skills
• Strong negotiation and facilitation
• Sound judgment and decision-making abilities
• Ability to work effectively as part of a team
• Excellent customer service and interpersonal skills
• Ability to develop and present information in varied mediums to individuals with wide-ranging levels of knowledge/experience
• Ability to ascertain and respond to customer needs and objectives to advance customer relationships
• Ability to perform essential functions of the job with or without accommodation.

Our Hiring Process

After we review your application and feel you’re a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that’s a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.

What you’ll love about us:

Benefits & Perks:

• Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO – we got you covered!)
• Enjoy 4 weeks of paid time off, 12 paid holidays, Birthday PTO, and 8 paid volunteer hours per year
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that’s a sweet deal!
• Spend time bonding with your family with paid parental leave options
• Care for your whole person with access to our EAP and behavioral health advocates
• Take advantage of our wellness programs which include a wellness reimbursement account and an on-site gym facility.
• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (That’s serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

About nbkc:

nbkc isn’t your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That’s why we make sure you’re supported and encouraged along the way. You’ll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things you’ll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

nbkc has been proud to be recognized as one of Kansas City’s Best Places to Work for 5+ years by the Kansas City Business Journal. We’re pretty proud to work here and we know you will be too!

Join us to find out!

nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation

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