Client Success Manager at Supplyforce – King of Prussia, Pennsylvania

The Client Success Manager works collaboratively with the General Manager, Senior Director, Channel, and Strategic Account Managers to maximize agreements and reinforce value to both the member and customer. This role involves coordinating ongoing management of customer accounts serviced by the supplyFORCE member network, including direct interaction with both customers and members to monitor performance. The position requires overnight travel of up to 50%. Hybrid and Remote work available.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Build and maintain relationships with assigned National Account Customers in collaboration with internal team members.
• Cost savings validation and education.
• Understanding of ESG and Sustainability initiatives and provide proactive recommendations to customers.
• Regular communication and contract performance with Participating Distributors.
• Support Participating Distributors and Customers in implementing value-added services as defined in the Supply Agreement.
• Resolve service level issues with Customers and Participating Members.
• Measure contract optimization and performance through regular cadence.
• Review sales volume by customer site and identify opportunities to maximize sales volume potential.
• Hold periodic customer review meetings to enhance relations and capture additional business opportunities.
• Support initiatives to enhance buying experience for customers with membership.
• Maintain information on account implementation progress and develop strategies to maximize account value. (Member and Client Success)
• Analyze customer spending data to identify opportunities in inventory reduction, supplier consolidation, and special manufacturer price support agreements. (Client Success)
• Support the Strategic Account Manager in achieving supplyFORCE KPIs, including sales budget, cost savings, rebates, and administrative support. (Client Success)
• Contribute to a positive work environment by supporting team initiatives and the supplyFORCE CORE4.

Experience:

• Two or more years of experience in the MRO industry.
• National account contract experience.
• Sales account management experience.
• Displays entrepreneurial, self-directed, high energy, and a sense of ownership.
• Effective supervisory and management skills.
• Strong written and verbal communication skills.
• Highly organized and detail oriented.
• Ability to adapt well to change.
• Ability to organize, prioritize, and manage multiple tasks.
• Ability to work individually and as part of a team.
• Effective interpersonal skills.
• Ability to build professional working relationships.
• Strong presentation and problem-solving skills.
• Proficiency with Microsoft Office tools, Outlook, and Internet navigation.
• Ability to comprehend SAMA competencies.

Education:

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

About supplyFORCE

supplyFORCE delivers multi-category MRO (maintenance, repair, and operating) supply chain solutions to Fortune 1000 companies. Our member network of 200+ distributors with more than 2500 branch locations, support each customer plant location with local inventory and best-in-class services at the lowest total cost.

supplyFORCE offers a competitive salary and benefits package that includes:

• Medical, dental, vision, and prescription
• Annual bonus
• Flexible Spending Account or Health Savings Account
• 401(k) contributions and fully vested company match
• Company paid STD, LTD and Life insurance.
• Voluntary life and AD&D coverage available
• Voluntary ancillary coverages for hospital, accident, and critical care
• EAP - Employee Assistance Plan
• Tuition reimbursement
• Referral Bonus
• Generous Paid time off (PTO) and holiday schedule

supplyFORCE is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.