Ambulance Dispatch Assistant at Lifestar Emergency Medical Services – West Bend, Wisconsin

Lifestar Emergency Medical Services, LLC is a Critical Care Paramedic level ambulance service based in West Bend, Wisconsin. With stations located in West Bend, Slinger, Port Washington, Columbus/Marshall, Waupun, Adams County, and Southern Winnebago County we offer a vast coverage area encompassing Washington, Ozaukee, Columbia, Dodge, Fond du Lac, Adams, and Winnebago counties. We specialize in 911 response, prehospital transports, interfacility transports and special event stand-by. We are dedicated to proactive, in-house training for our EMS staff.

We are currently seeking a full time first shift Ambulance Dispatch Assistant to work out of our West Bend business office. This full time position works Monday through Friday from 9:00 am to 5:00 pm. This position acts as a backup to ambulance and paratransit dispatchers. Job duties include but are not limited to:

• Answer incoming emergent and non-emergent phone calls on a multi-line phone system
• Gather appropriate medical, personal, and insurance information from callers
• Determine level of medical care needed by assessing information received from callers
• Efficiently dispatch emergency vehicles and personnel to emergent and non-emergent calls using critical thinking to ensure the proper use of resources
• Verify insurance coverage and provide basic insurance information to Lifestar clients
• Efficiently and properly communicate via radio and phone
• Document transport information in a detailed and timely manner. Prepare reports as requested.

Our ideal candidate will possess:

• High School diploma or higher
• Be 18 years of age or older
• Outstanding customer service skills
• Outstanding map reading skills
• Ability to stay calm and think clearly under stressful situations
• Ability to multi-task under stressful situations
• Excellent critical thinking skills with the ability to make split-second decisions
• Ability to work independently
• Acute attention to detail
• Competency with Microsoft products, Windows and web based applications, and multi-line phone systems
• A desire to learn
• At least one year of Dispatching experience in any industry

Lifestar EMS offers:

• Extensive in-house, paid training
• An open-door, friendly culture that places an emphasis on balancing hard work with fun
• A full range of benefits including medical, dental and vision insurance, short term and long term disability insurance, supplemental life insurance and a 401(k) program
• Paid sick and vacation time

Lifestar Emergency Medical Services, LLC is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)

• High School diploma or higher
• Be 18 years of age or older
• Outstanding customer service skills
• Outstanding map reading skills
• Ability to stay calm and think clearly under stressful situations
• Ability to multi-task under stressful situations
• Excellent critical thinking skills with the ability to make split-second decisions
• Ability to work independently
• Acute attention to detail
• Competency with Microsoft products, Windows and web based applications, and multi-line phone systems
• A desire to learn
• At least one year of Dispatching experience in any industry (preferred)