Retail E-Commerce Lead at Woodlawn at Ohio Valley Goodwill Industries Rehabilitation Center, Inc. – Cincinnati, Ohio

About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY: (WHAT, HOW, WHY)

The E-Commerce Lead is responsible for managing daily operations of the Ecommerce Department in partnership with the Retail Ecommerce Manager and Assistant Manager. Duties include, but are not limited to, management of the Ecommerce operations including listing, shipping, receiving items, authentication, customer service and training.

MINIMUM REQUIREMENTS:

Education and Experience:

• High school diploma, GED, or equivalent
• Customer Service or Leadership experience
• Industry and management experience a plus

Supervisor Qualifications/Skills:

• Customer Service
• Supervision
• Communication Skills
• Safety management
• Staffing

ESSENTIAL DUTIES:

• Responding/Resolving Customer Service Ticket
• Handling Refunds/Returns
• Handling Insurance Claims with Carriers
• Trains, develops and supervises ecommerce staff. Recognizes staff for outstanding performance and promotes a high level of morale among employees.
• Ensure departments are compliant with marketplace regulations and online laws.
• Moves material within the E-commerce warehouse or office as needed using rolling carts, dollies or pallet jacks as needed.
• Helps ensure hourly and daily production goals are being met
• Other duties as assigned.

PERIODICAL DUTIES:

• Fill in for when Retail E-Commerce Assistant and/or Manager is out
• Reporting
• Supply Ordering

Benefits:
Goodwill offers a competitive compensation package including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

Please complete application and attach resume with detailed work experience.
Incomplete applications will not be considered for the position.

Payrate: $14/hr
Schedule: Monday - Friday (7:00 AM - 3:30 PM)

EEO Employer/Vet/Disabled
Monday - Friday: 7:00 AM - 3:30 PM
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