HR Administrator (Recruiting and Onboarding) at SSH Real Estate – West Chester, Pennsylvania

The HR Administrator plays a critical role in supporting the growth and stability of SSH Facilities and its affiliate, Stanley W. Cooper LLC, with a primary focus on recruiting skilled technicians (HVAC, maintenance and plumbing) and managing onboarding and benefits enrollment. This role will work closely with operations leadership across both organizations to ensure a strong pipeline of talent and a consistent, positive employee experience.

From time to time, the HR Administrator will also support hiring and onboarding needs for SSH Management and SSH Real Estate, providing additional exposure to a professional services environment while maintaining a core focus on field-based operations.

The successful candidate will be responsible for attracting and onboarding skilled technicians, ensuring a smooth employee experience from offer through benefits enrollment, and maintaining accurate HR records and compliance.

Key Responsibilities

Recruitment & Talent Acquisition (Primary Focus)

• Manage full-cycle recruiting process for field technicians (HVAC, maintenance and plumbing) and other hourly roles across SSH Facilities and Stanley W. Cooper LLC, including:
• Drafting, posting and managing job ads across multiple platforms
• Screening resumes and conducting initial interviews
• Coordinating interviews with hiring managers
• Managing offers, background checks, and pre-employment requirements
• Develop and maintain a pipeline of qualified technician candidates through proactive outreach, referrals, trade schools and local partnerships
• Partner with operations and field leadership to understand staffing needs and hiring priorities
• Track recruiting metrics (time to fill, source effectiveness) and continuously improve hiring processes.
• Support employer branding efforts to attract and retain skilled trade talent
• Provide occasional recruiting support for SSH Management and SSH Real Estate roles, as needed

Onboarding & New Hire Support

• Prepare offer letters, onboarding paperwork and new hire documentation
• Lead hands-on onboarding, providing patient, step-by-step support for employees with limited technological experience
• Guide new hires through payroll setup, tax and work authorization forms, direct deposit, timekeeping, and ensure first-day readiness
• Assist employees with benefits enrollment (medical, dental, vision, HSA, 401(k)) and explain options in clear, plain language
• Serve as a point of contact for basic benefits questions
• Support a consistent onboarding experience across affiliated entities while recognizing operational differences

HR Administration

• Track onboarding progress and follow up on incomplete items
• Provide operational and HR support as needed

Qualifications & Experience

• 2–5 years of recruiting, onboarding, or HR experience
• Strong experience recruiting and supporting skilled trade employees (HVAC, plumbing, facilities maintenance) strongly preferred
• Comfortable providing in-person, one-on-one support for employees who may lack experience with technology
• Excellent communication skills with the ability to explain complex topics simply and work well with field-based and office employees
• Highly organized with strong follow-up skills
• Proficiency with HRIS systems, applicant tracking systems and Microsoft Office

Preferred Skills & Traits

• Experience supporting multiple affiliated entities or platform-style organization
• Experience supporting a multi-location or field-based workforce
• Detail-oriented with strong documentation habits
• Able to manage multiple priorities in a fast-paced environment
• Comfortable traveling between office and job sites as needed

Compensation & Benefits

• This position offers a competitive compensation package that includes a base salary plus an incentive component tied to successful hiring and onboarding outcomes
• Comprehensive benefits package, including health insurance, retirement plan w/ employer match, and paid time off

What We Offer

• Opportunity to play a meaningful role in the growth of SSH Facilities and Stanley W. Cooper LLC
• Exposure to multiple operating companies and functional areas
• Collaborative, team-oriented culture with opportunities for professional growth