IT Services manager at Filevine – Salt Lake City, Utah

IT Services manager

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Our Mission Provide internal IT support functions to support Filevines end users and business goals. These goals include taking reasonable measures to avoid a significant regulatory failure, compliance violation or a material data breach. Department: ITStatus: Exempt Employment Type: Full-time Travel: Up to 15%
Department Statement: We pride ourselves on providing world-class IT service to our end-users, so having customer service at the forefront of everything you do is key. We enable users to do their jobs in a safe and secure environment, which we believe provides the greatest chance for success.
Job SummaryThe IT team is looking for an IT professional to join our team in the SLC office as an IT Service Manager. You will report to our Sr Director of IT and help support the SLC and Chicago offices and our remote workforce while working closely with the broader IT team on all global initiatives. The right candidate will have an eye for automation, recognizing opportunities and possessing the experience to automate processes and procedures. You'll be leading the IT teams automation efforts, working with all members to complete our goals and requirements as a knowledgeable and reliable resource. Youll also be seeking out and learning new technologies and solutions that can add new value to the enterprise and the team. There will also be system engineering and project management aspects to this role, so your ability to organize and prioritize without daily oversight is vital.Responsibilities

• Work with all departments to align IT with business goals and objectives
• Work with our Security team to align IT with related security requirements
• Leading our teams automation efforts to streamline processes and audit evidence gathering
• Manage and administer our primary enterprise productivity tools
• Provide leadership for the Analyst and Helpdesk groups, communicating the goals and assignments passed down from the management and executive teams
• Design and propose tooling and automation that improve efficiency and user enablement
• Monitor ISP and network performance, mitigating internet outages and/or performance degradation using HA/FT and other related redundant technologies
• Assist with Tier 2+ support request ticket queue, providing excellent customer service and timely support for our global workforce via our ticketing system, DM requests, and/or in-person support
• Administration of our Device Management systems (MDM) that governs all endpoint devices, designing, managing, testing, and deploying solutions, policies, upgrades, and patches company wide
• Assist Security Engineering and Compliance teams with departmental initiatives, evidence gathering for audits, and alignment with compliance requirements
• Create and maintain internal IT articles, policies, and related documentation relative to the systems and applications we manage
• Ensure that employees are following Filevines computer use, information security, and privacy policies

Qualifications

• Experience and knowledge of TCP/IP, wireless networking, and system troubleshooting
• Thorough knowledge and recent experience with general IT systems, computer software/hardware and network applications
• Recent and relevant experience with MDM technologies
• Recent and relevant experience and knowledge of MacOS and Windows operating systems
• Experience with Service Desk ticketing systems
• Experience with enterprise software solutions and general database concepts
• Ability and willingness to provide on-call support and work a variety of hours, including nights and weekends, as business needs require
• Ability to lift 40 lbs +
• Ability to quickly and efficiently identify issues and solve problems
• Critical thinking mindset
• Strong work ethic, analytical mindset, attention to detail with a proven track record
• Positive outlook with the ability to work in a team-based, fast-paced environment

Preferred Qualifications

• BS degree in Computer Science or similar technical field, or relevant work experience
• 7+ years IT experience
• Experience operating within the compliance requirements of SOC 2 and ISO 27001 (FedRAMP also preferred)
• Certifications including networking are preferred: COMPTIA (A+, Network+, Security+, etc.), ITIL, CCNA

Company Perks

• Competitive compensation and benefits package
• Open office working atmosphere
• Laptop upon hire
• Free drinks
• Opportunity to learn from a dedicated leadership team
• Dynamic, rapidly-growing company focused on helping everyone thrive

Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House (onsite employees)- Top-of-the-line company swag
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Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.